Good for nothing, total failure, lack credibility integrity

Next renewal for "Home and Car…
Next renewal for "Home and Car insurance is definitely not going to be with AXA insurance. They promoted an incompetent Legal cover by the name of "ARC Legal Group" who have completely disregarded all my claims and closed them, without informing me.

I had put a claim in due to my neighbour who built a Carport Canopy that had "trespassed over my boundary line and into my property". I then phoned ARC legal group for help, they advised me to write a letter to the neighbour for a "14 Day Notice, Notice Before Action" I sent that letter on 17/09/2022 to my neighbour and in return, my Neighbour Insurance team rings me and asking "Who wrote that letter, I said, I did, on hearing this they said, "WHY ARE YOU WRITING THIS LETTER, IT SHOULD BE YOUR LEGAL TEAM," which just shows that my neighbours Home Insurance legal Team are caring and supportive for their clients, however my so called Legal team so called ARC Legal Group, were not interested and they had closed my file without writing to me.
Not a single letter of support was written by ARC legal to my neighbours.
The so called advise that I got from the ARC Legal Group "14 Day Notice, Notice Before Action" was a had no value, because nothing followed through from ARC Legal "JUST EMPTY WORDS AND NO ACTIONS "
Yesterday, my very neighbour had workers round to their driveway, they dug out and removed all my hardcore cement blocks boundary line that was keeping my drive way intact and level, decorative driveway which cost me thousands of pounds has all of the hardcore concrete boundary removed by my neighbour without any consultation, now because that hardcore concrete boundary has been removed the layers of sharp sand and grit which is beneath my decorative ground is now seeping out my sharp sand and this will result in my driveway ground becoming un-level.
All this has happened because I had no support at all from ARC Legal, ARC Legal had proven to be Lazy, incompetent and support for their clients, they had closed all the claims making me feel frustrated and angry, I also blame AXA Insurance for promoting a Legal team that is unfit for purpose.
Only, if ARC Legal could had sent one letter on my behalf to my neighbour, would had make the reality on the ground different, the neighbours could had taken things seriously, but no, your incompetence, are your so called advise of "14 DAYS NOTICE" did not follow through, which is an absolute disgrace, total failure.

Date of experience: 20 December 2022