Arc Legal Assistance Reviews - www.arclegal.co.uk

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Latest Reviews

★☆☆☆☆

“right about the arc legal conjunction with insurance...”

Written on: 03/06/2020 by Benwimal (1 review written)

right about the arc legal conjunction with insurance company provided legal cover. I had three litigation cases with full evidence but arc legal and their solicitors rejected by giving irrelevant grounds and out of the policy wording by bending their expectations to reject. Only option is now to escalate ombudsman and my insurance about act legal to SUE them for professional misleading, professional negligence or may be qualify for mis-sold item. Also don’t forget to leave a review Online of… Read Full Review

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★☆☆☆☆

“Arc legal assistance review”

Written on: 29/05/2020 by AlexiaGreene (1 review written)

Terrible company. They and their panel solicitors were no help to me whatsoever.They will do everthing possible to reject your claim.If you have legal cover on any insurance policy check and make sure its NOT provided by them… Read Full Review

Constanine's Comment

Written on: 20/06/2020

This person is right. Arc legal assistance and their so called solicitors: don't use them ..If you have them as your legal cover provider change it .

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★☆☆☆☆

“Smug, insincere schoolboys and posh kids in an ivory tower”

Written on: 26/02/2020 by Hullkv53 (1 review written)

I made my claim with ARC and got accepted. Once accepted they send you to one of their panel solicitors to examine your case. The job of Irwin Mitchell and others is purely to prevent the claim. ARC say that the solicitor will stop working once they have worked up to the value of the claim since it makes you better off than before if the firm proceeds further. With this mentality, everybody wins except the insured. ARC keep their cash, solicitors get their fee and the defendant gets off… Read Full Review

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★☆☆☆☆

“UNETHICAL SERVICE”

Written on: 12/01/2020 by Fernandezwz103 (1 review written)

I have devastating experience with Arc Legal Assistance and their partner Irwin Mitchell. It seems to me that they have theirs owns rules of conduct… Read Full Review

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★☆☆☆☆

“IMPORTANT MESSAGE FOR VICTIMS OF ARC - EMAIL US”

Written on: 14/12/2019 by justiceandintegrity (1 review written)

Our experience is beyond understanding. Others have reported similar experiences about ARC on this website, and on other reviews sites, but ARC is using the rules of these websites to enable it to have these very serious and disturbing reviews taken down. The inability of consumers to give their honest accounts of the actions of ARC, on these websites, is, in itself, extremely worrying; any attempts we consumers are making to open communication channels with other 'victims' are being buried… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 20/10/2019 by cassius999 (1 review written)

Arc legal were our Insurers and gave us an awful Law firm called Irwin Mitchell to take on our case. Arc legal have believed everything Irwin Mitchell have told them about the defendant without checking any of the information provided. Please avoid them as this company has caused us nothing but stress, shameful… Read Full Review

Justiceandintegrity's Response to cassius999's Review

Written on: 23/12/2019

We are a group of people who are in possession of mounting evidence that legal expense claim management companies, including Arc, are employing solicitors who are masquerading as acting for policy holders interests but are really acting to protect the pockets of the insurers.

The experiences we have are all extremely similar and include actions against us such as:

the missing of court deadlines; withdrawal of insurance cover; delays; abuse of the complaint process; low settlement offers; psychological mind games and devious and dishonest tactics undertaken in the hope of forcing the policy holder to drop his/her claim and abandoning the action, therefore, saving the insurer money.

You can email us or you can contact the Serious Fraud Office to make a crime report.

Please make your complaint to the Serious Fraud Office for the attention of 'F Wilson' and write 'INSURANCE FRAUD' in the subject line of your email or letter.

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★☆☆☆☆

“Slow and not fit for purpose”

Written on: 02/08/2019 by tcDalrymple311 (1 review written)

Nothing new to say and agree with all other comments. i have had the same experience. They just like to engage in endless email communication, place unrealistic expectations, obtain assessments from their own legal team who contradict other proper qualified solicitors. Their complaint process is equally poor. It would be interesting to know if they actually uphold any complaints… Read Full Review

Arclegalassistance's Comment

Written on: 12/08/2019

Dear tcDalrymple311

Thank you for taking the time to highlight your experience.

We deal with over 20,000 claims each year and have a complaints ratio of less than 2%. We are confident that the vast majority of customers have a positive experience of our service.

Due to the anonymity of your username we are unable to identify your claim. However, from your comments it appears that you have exhausted our complaints process. If that is the case you can escalate your concerns to the Financial Ombudsman Service (if you are within six months of the provision of the final response letter).

If you have not raised a complaint, please contact us and we will look into your concerns.

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★☆☆☆☆

“Worst company ever!”

Written on: 27/02/2019 by Cabaker (2 reviews written)

We needed their legal help after a dispute with our neighbours. After saying they would not help initially we provided more evidence and they said they would. 3yrs later we are left with a legal bill that they won’t contribute a penny too because of the ‘terms and conditions’ we were made to sign otherwise they would not help. Little did we know they were not going to help anyway. On a separate matter they tried to get out of paying, until we showed them an email as part of the complaints… Read Full Review

Arclegalassistance's Response to Cabaker's Review

Written on: 06/03/2019

We are sorry to hear of your dissatisfaction with your legal expenses claims.

Due to the anonymity of this website, we are unable to identify whether you have been through our complaints process,

The comments you have provided above appear to differ from the process that we follow.

As such we would welcome your contact with details of the issues you have experienced, so we can investigate your concerns.

Contact details are available on our website.

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Cabaker's reply to Arclegalassistance's Comment

Written on: 06/03/2019

We have been through your complaints procedure as stated in the review. This only heightened our dissatisfaction hence the review. It was only a matter of going through the processes from your side. If someone has legal cover on their policy gets taken to court through no fault of their own, wins the case and still ends up paying whilst the insurance pays nothing because ‘they would have paid if we’d lost’ Little comfort in that.

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★☆☆☆☆

“Slow, inadequate, 'call centre lawyers'”

Written on: 25/04/2018 by Jolieo55 (1 review written)

From initial contact to completion, the entire approval process is slow and designed to encourage the customer to use their sub-standard panel of lawyers. I deliberately use the word lawyer as if you use their panel, you will typically be represented by a lawyer (a legal professional) who has not necessarily qualified as solicitor. I was not prepared to do this and appointed my own local solicitor with whom I could have face to face contact with as opposed to a call center ‘lawyer’. Their… Read Full Review

Arclegalassistance's Comment

Written on: 04/05/2018

We are disappointed to hear about your dissatisfaction.

Unfortunately, by its nature the legal expenses clams process can be a long one and we appreciate that customers can have a wish for a swift resolution.

The legal advisors on the legal helpline are legally trained, and are only able to provide general legal advice.

In relation to panel solicitors, you may wish to view the Financial Ombudsman Service website which provides their view on the use of panel solicitors.

We deal with over 20,000 claims each year and have a complaints ratio of less than 2%. We are confident that the vast majority of customers have a positive experience of our service.

However, we welcome the opportunity to address any concerns that customers have about our service.

If you would like to discuss the matter, please contact us directly. Alternatively, you are able to refer a complaint via the Financial Ombudsman Service. Details on how to do this are available online.

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Jonathanrees100's Comment

Written on: 08/05/2018

"We welcome the opportunity to address any concerns that customers have about our service". No you don't. Your complaint process is a farce. I had to email 3 times to get acknowledgement that you were in fact investigating.

Interesting that you refer to the Financial Ombudsman Service (FOS). I actually escalated the complaint with the FOS.

After a 12 month process, they upheld my complaint and ruled against Arc. I should however note that the FOS are about as useless as Arc Legal (take a look at the FOS reviews!!!). The FOS advised that Arc had taken an unreasonable amount of time in assessing my claim and awarded compensation.

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★☆☆☆☆

“Read small print”

Written on: 18/04/2018 by McCabe207 (1 review written)

Tried to claim for a dispute with neighbours over blocked shared right of way. Didn't want to know, claiming the problem was there before I bought the house??? It was built in the 1920's ??? I will not be renewing and buying a more suitable product after research… Read Full Review

Arclegalassistance's Comment

Written on: 19/04/2018

We are disappointed to hear about your dissatisfaction. We deal with over 20,000 claims each year and have a complaints ratio of less than 2%. We are confident that the vast majority of customers have a positive experience of our service.

However, we welcome the opportunity to address any concerns that customers have about our service.

If you would like to discuss the matter, please contact us directly. Alternatively, you are able to refer a complaint via the Financial Ombudsman Service. Details on how to do this are available online.

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★☆☆☆☆

“Charlatans”

Written on: 20/02/2018 by JazmynMarshall44 (1 review written)

I've been fobbed off with erroneous legal advice and eventually sent an online claim form which doesn't get past the submit button. On enquiry was told it doesn't support my Safari browser! Have also tried other browsers with no success… Read Full Review

Arclegalassistance's Comment

Written on: 21/02/2018

We are sorry to hear that you are experiencing issues with logging an online claim.

We would like to be able to investigate this issue for you. As we are unable to provide contact details on this website, please refer to your policy booklet for contact details and we will attempt to resolve your issue.

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★☆☆☆☆

“I am trained in law concerning civil obligations and...”

Written on: 30/01/2018 by GunnerMooney (1 review written)

I am trained in law concerning civil obligations and evidence, and have had two claims referred to Arc Legal via my insurer Axa. On both occasions, the paralegals who were assigned to my cases rejected the claims after some enquiry. It is unfortunate that the regulator has not yet clamped down on this arrangement being run by insurer and legal insurance providers such as Arc Legal. If you stand back, you can clearly see why having a panel solicitor arrangement organised by insurer can never be… Read Full Review

Protectall's Comment

Written on: 08/02/2018

Totally agree!

However, I must point out that my experience is similar. For over 7 years we have been with Saga with a case completely proven against Harlow Council where their tree roots had damaged & displaced our boundary/garden wall and are threatening our home. WE have had 4 solicitors. The first negligent. The second lied - we were moved by the AA, and the solicitor was still paid from our indemnity. The AA allowed us to move to another firm of solicitors off their panel. I chose one that had a conflict of interest - they did not provide us with a letter of engagement - which I had to chase for. When it arrived, it was inaccurate. In short, the AA realised that this firm had issue with their conduct and had breached a number of the Saga terms and conditions of contract. But, still the AA paid them. When the AA stopped dealing with legal expenses, they were taken over by Arc Legal Assistance. In 2016 Arc Legal promised in writing to review our previous solicitors, advising that files had been retrieved, etc. They did no review. From 2013 onwards Saga, and then Acromas, advised that they would pass my claim to their Third Party Supplier Team to monitor the claim - there was no monitoring and I doubt whether this team even exists. In 2016 we had our final firm of solicitors who was not a senior solicitor as promised but an Assistant, who had no experience in property law, who did NOT offer legal advise but an opinion - which was basically to do nothing. That was at the start of the case in June 2016. He then offered conflicting advise, that he did not follow up on and breached Solicitors Regulation Authority and Civil Procedure Rules - and even got a structural engineer to do the same. Far more details than can say here - will need to do a web site if not resolved. But, left us uninsurable and caused my eczema, sepsis and heart attack.

Everything I say, and more, is fully supported with documentary evidence.

Now various bodies looking into this, and this is just the start! Others are being cheated I have seen on another review site. This has to be stopped. I wish you luck!

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Implacable's Comment

Written on: 21/02/2018

Having suffered a similar type of experience, I totally understand the stress and upset that results.

I too have a well-evidenced and documented case which I have been pursuing for some time. I believe we are the tip of an iceberg and it's high time the Legal Expenses racket was called to account.

I am very happy for review centre to pass on my email address to you or anyone else who would like to compare experiences with the aim of achieving some traction in challenging this atrocious conduct.

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Ouuuch's Comment

Written on: 25/03/2018

I agree. As a retired litigation solicitor, my view is that Arc Legal are getting money for old rope. What they provide in return for our premiums is simply a referral to a no win/no fee solicitor who will only take on the case if they are sure that they can make money from it. I was told by Irwin Mitchell, their panel solicitors, that, as my case was potentially worth less than £10,000, they wouldn’t be taking it on.

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Arclegalassistance's Comment

Written on: 22/02/2018

We are sorry to hear of your dissatisfaction with your legal expenses claims.

As part of our claims handling process, we take the reasonable and fair approach of offering challenge options when the legal assessment is unsupportive.

Due to the anonymity of this website we are unable to identify your claims. However, I would like to invite you to contact us to discuss your claims or any concerns you have with them.

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Gunnersmoney's Comment

Written on: 27/02/2018

I am sorry there is nothing reasonable or fair about your review process either having been through it. Let’s not forget that a lawyer can argue a case either way depending on whose interest they are representing. Sadly I think you do not act as a Customers representative rather the insurers whose clear objective is to not have to pay the claim.

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Implacable's Comment

Written on: 28/02/2018

In my own experience, the Arc 'review process' a) takes months, and b) ignores all points of complaint. In my case, I smelt a rat very early on in the claim process without the benefit of the files. If Arc had provided all the background documents, as I was informed they would, then the extremely favourable counsel opinion hidden away in the files would have come to light without me having to drag it out of their panel solicitor's clutches.

Interestingly, as the FOS noted, when it suited Arc they argued that I was a client of the solicitors concerned, and when it didn't they argued the reverse. The FOS considered the solicitors to be an agent of Arc.

Perhaps Arc's own publicity material is relevant? In describing their 'unique' business model, to quote: "Our business model starts with delivery of legal advice by the experts, ie the law firms. Our partner firms will also take on a much larger proportion of the claims process than they do with traditional providers. This leads to a highly streamlined and efficient service to policyholders."

So there we have it, the solicitors acting for Arc both assess your legal case and process the claim while providing impartial advice to the insured and making it all very efficient.

I can certainly vouch for the fact that once they actually got around to it, they were very efficient in declining my claim without good reason in no time at all. Despite paying the premium and being left run my own legal case, at least those involved in falsely declining my claim were able to present invoices amounting to some £3,000 to Arc who appeared not to apply the same level of resistance that this unfortunate policyholder experienced.

I am quite sure there is a rational explanation for my experience, I wish I could elaborate but for reasons I fail to understand those involved, and you all know who you are, lapse into silence when asked to account for their conduct.

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Implacable's Comment

Written on: 20/02/2018

Your story chimes with my own unfortunate experience of encountering this organisation through John Lewis Insurance. When they refused a valid claim without good reason, I set about uncovering the truth. What an eye-opener that turned out to be! Once I dragged the documents out of their clutches I discovered that despite their panel solicitor telling me nothing had been done on my case, they had in fact instructed counsel, in my name, to give a merits opinion. Counsel responded by stating my case to be well founded and summarised that “the state of the evidence is such, that such a claim is likely to succeed". Nevertheless, they refused my claim. When I complained and asked them to explain the reasons, they failed to do so and neglected to disclose the counsel opinion.

You are absolutely spot on in your observations about the FOS. The only reason I was able to get the FOS to find in my favour was because I insisted on seeing all the documents. Otherwise the FOS would have taken the usual line that the insurer is entitled to rely on the opinion of their 'professional' advisers. Conveniently overlooking, of course, that the adviser is in essence acting as agent of the insurer.

In my opinion, the Legal Expenses 'industry' is long overdue for serious investigation and reform.

I have been working on this for some time and welcome feedback from others about their experience.

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Mb07's Comment

Written on: 01/10/2018

I just read your review and having trouble with the panel solicitors appointed by arc. Are you still out their?

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★☆☆☆☆

“ARC Legal cover through Rentguard Terrible! Waste of...”

Written on: 12/01/2018 by CiaraBuckley1988 (1 review written)

Have taken a Legal Expenses Policy with RentGuard as part of my buildings insurance. Having dealt with them a few times they are awful! Instead of heling their clinets they cause more stress! PLEASE AVIOD!!! Rentguard themselves ar enot good either… Read Full Review

Arclegalassistance's Comment

Written on: 30/01/2018

We are disappointed to hear about your dissatisfaction. As a business we deal with over 20,000 claims each year and have a complaints ratio of less than 1%.

We are confident that the vast majority of customers have a positive experience of our service. Nevertheless, we always welcome the opportunity to address any concerns that customers have about our service.

If you would like to discuss the matter, please contact us directly. Alternatively, you are able to refer a complaint via the Financial Ombudsman Service. Details on how to do this are available online

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★☆☆☆☆

“HOME PROTECT CAN DO BETTER THAN OFFER ARC LEGAL ASSISTANCE”

Written on: 29/09/2017 by richardolneylewis (2 reviews written)

Seeking legal support under my Home Protect Policy, I was directed to their legal support team, Arc. Arc asked me to complete a claim/information document and stated they would respond within 5 days. 5 days is actually 5 working days and having had no response after 7 working days I was forced to call Arc several times only to be told the representative dealing with my claim was at lunch, and then she was not in at the moment but would call me back on her return, which she did not; to finally… Read Full Review

Arclegalassistance's Response to richardolneylewis's Review

Written on: 02/10/2017

We are disappointed to hear about your dissatisfaction. We deal with over 20,000 claims each year and have a complaints ratio of less than 1%. We are confident that the vast majority of customers have a positive experience of our service.

However, we welcome the opportunity to address any concerns that customers have about our service.

If you would like to discuss the matter, please contact us directly. Alternatively, you are able to refer a complaint via the Financial Ombudsman Service. Details on how to do this are available online.

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★☆☆☆☆

“not fit for purpose”

Written on: 19/06/2017 by osHall414 (1 review written)

Arc legal are a company which in my opinion hide behind what we in the public regard as reputable company names eg SAGA, ESURE but they themselves are anything but reputable. I personally purchased travel insurance with Saga, only to find that arc legal run their claims service. They seem to use a system of procedures during the claim process that can actively prevent customers from getting the necessary relevant advice. I personally wouldn't touch this company with a barge pole, and shall read… Read Full Review

Arclegalassistance's Comment

Written on: 04/07/2017

We are sorry to hear that you are unhappy with the service that you have received from us.

We welcome the opportunity to address any concerns that customers have about our service. Unfortunately, we are unable to provide a response when these concerns are made anonymously.

If you would like to discuss the matter, please contact us directly. Alternatively, you are able to refer a complaint via the Financial Ombudsman Service. Details on how to do this are available online.

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★☆☆☆☆

“Disgraceful and not fit for purpose”

Written on: 21/04/2017

Having had first hand experience at how this company operates I wholeheartedly endorse previous reviews. The way claims are handled is sloppy at best and not in the best interests of those seeking help. Given that a legal service is supposed to be provided one would expect a certain degree of integrity by Arc Legal. Based on our experience this company not only operates inefficiently and with a complete lack of transparency, but they appear to tolerate extremely questionable and potentially… Read Full Review

Arclegalassistance's Comment

Written on: 25/04/2017

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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Fru17's Comment

Written on: 26/04/2017

Arc Legal could come up with something more imaginative and original than their standard response to reviews on this site. They claim to investigate, but do no such thing. I speak from experience and my time has already been wasted enough. Anyone seeking legal cover should take their business to a more reputable company.

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Implacable's Comment

Written on: 19/05/2017

I bought home insurance via a well-known and highly regarded retailer that promised outstanding customer service. When I encountered a legal issue, my claim was directed to Arc who in turn passed it to their panel solicitors, Irwin Mitchell. Everything you have written about your experience happened to me. I complained to all the parties involved and none would respond to the points at issue, claiming they had acted properly and that my case had insufficient merit.

If you go to the FOS on this basis, your complaint is not likely to be upheld because they will not obtain and review all the background documents. The FOS will instead consider that Arc has received advice from a suitably qualified professional and that they are entitled to consider the claim based on that advice.

In reality, Arc and IM operate in partnership which opens all sorts of questions about conflicts of interest.

I smelt a rat the day I received the letter rejecting my claim, so I persisted with my complaints, refusing to accept no for an answer at every turn. Eventually, after much resistance, I dragged all the documents from their clutches including the Solicitor’s client files. [Issue Subject Access Requests, quote the Solicitors Code of Conduct and resist any denials of your rights]. Oh, what any eye-opener that was…

Confronted with the evidence which entirely contradicts the stories they spun to me, what next? Silence!

Good luck with pursuing your complaint and it is high time that antics such as those described here received the public exposure they deserve. I am currently doing my best to make that happen.

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S_938's Comment

Written on: 29/04/2017

Arc run the legal protection for AVIVA, yet you cannot find out who at AVIVA is over ARC, so you can complain to them.

What is not clear to the public, is these problems & restrictions with ARC, so much so, I class it as miss selling legal protection policy. One side of ARC will inform you they use a group panel of many solicitor company's ( HA ). Yet the bottom line, its near always Irwin Mitchell, Further what is not made clear is when it goes to Irwin Mitchell, it may be anything but a solicitor, ARC state they can use a para legal at I/M, a person who is NOT A QUALIFIED solicitor.

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Fru17's Comment

Written on: 03/05/2017

Thank you for your comment. According to information on the internet AVIVA have contracted Arc Legal to provide legal protection. I tried to raise problems we have had with AVIVA but they appear to see themselves as a separate entity and told me to sort matters out with Arc Legal.This has not been helpful. AVIVA should be interested in how Arc Legal operate. Their link with Arc Legal has put us off AVIVA. Thankfully as a consumer you have a choice and take your business elsewhere.

I have been informed that anybody having problems with their legal protection provider can seek recourse from the Financial Ombudsman. The Financial Ombudsman can also help when issues arise in connection with legal protection providers insisting on the services of their own panel solicitors. In some circumstances you can insist on using a solicitor of your choice. The website of the Financial Ombudsman is very informative and helpful. Their advice line is excellent and they are now looking into things on our behalf. I would urge anybody having problems with Arc Legal to get advice from them. Arc Legal may be able to ignore their customers, but they can't do that with the Ombudsman.

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★☆☆☆☆

“DO NOT WASTE YOUR TIME”

Written on: 30/01/2017 by MakenaCantuItalian108 (1 review written)

This company is a total waste of time. We wanted to claim for material installed but not functioning whilst still under manufacturers guarantee. Despite having a bill stating "supply and install"and bank proof of payment by cheque to installer, this company have decided we have not enough proof of having had the job done, and paid for it. Either they are unable to read or we are. Find someone else. … Read Full Review

Arclegalassistance's Comment

Written on: 31/01/2017

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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Arclegalassistance's Comment

Written on: 31/01/2017

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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★☆☆☆☆

“Arrogant, unhelpful and not Transparent ”

Written on: 25/01/2017 by OliverFlanagan171 (1 review written)

Like many others took a legal cover expenses on my home insurance and had to deal with Arc legal. I found them most arrogant,intimidating and not trustworthy. They use a process to decide whether to cover your claims and as you are at the mercy of their own panel solicitors then the whole thing is a cover up between Arc and their solicitor who is supposed to present your best interest. Their solicitors see Arc legal as their client bringing business to them, so actually these solicitors cannot… Read Full Review

Arclegalassistance's Comment

Written on: 31/01/2017

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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Madayen20's Comment

Written on: 15/02/2017

You are absolutely spot on, this has been exact experience I had had, they are most intimidating, and secretive. They appoint the solicitor and not allow you to know what communications they have with the solicitor. The solicitor sees Arc as their client and you are supposed to be also their clients !!!! Conflict of Interest ? oh yes but law society and solicitor regulatory body do not seem to do anything to stop this. I heard that once the legal expenses gets close to £20K Arc monitoring the situation closely and looking to find a way to remove the cover even though we are supposed to have £100K cover in the policy. It is a disgrace and should not go one but Arc is powerful and the insurers like them as they send customers away on legitimate claims saving millions for them

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★☆☆☆☆

“Don't waste your money”

Written on: 12/06/2016 by Castlecroft (3 reviews written)

We made a claim through our home insurance on advice from the solicitor we had spoken to. Our claim (in our eyes and most people who live by us and a surveyor) is solid. Arc legal not interested, the paralegal at Irwin Mitchell Sheffield branch, in our eyes didn't know what he was talking about. Just kept saying it was disproportionate to the value. He didn't tell us anything that we didn't find out ourselves from the internet, if anything we had to tell him things. Then he just didn't answer… Read Full Review

Arclegalassistance's Response to Castlecroft's Review

Written on: 31/01/2017

We are sorry to hear that you are not happy with the service that you have received from us.

We welcome customer feedback but unfortunately cannot provide a response when this is provided anonymously.

Please contact us so we can investigate what has happened and provide you with a full response.

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★★★★★

“Really helpful - surprised by other reviews”

Written on: 21/03/2016 by 483Robb (1 review written)

I made a claim on my home insurance last year and the legal policy was with this company arc. They were good, and easy to get hold of and paid the whole thing. It's a bit of a process whenever with lawyers but at least we got the result. I was surprised by all the other reviews here but I guess some aren't so good… Read Full Review

S_938's Comment

Written on: 30/04/2017

In my case, we demanded answers from I/M, who refused to explain or check on anything we asked, "basic & common sense stuff", & they gave excuse upon excuse to refuse the case, A year after, it took a big complaint. to get I/M to send 1 letter, the one & only letter to the offender. the offender agreed he owned nothing, & claimed nothing, & was sorry. I/M jumped on this & jumped out of cover.
The offender then had a change of mind, & is now suing for everything.

One solicitor, Two Barristers, & even the original seller, all state I/M got it totally wrong.

I am not employed or related to Arc, my case is stated,
please state yours to see how ARC did such a good job for you..

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