Worst company ever!

★☆☆☆☆
1.2 / 5
6% of users recommend this
  • Customer service

  • Value For Money

Cabaker's review of Arc Legal Assistance - www.arclegal.co.uk

★☆☆☆☆

“Worst company ever!”

Written on: 27/02/2019 by Cabaker (2 reviews written)

We needed their legal help after a dispute with our neighbours. After saying they would not help initially we provided more evidence and they said they would. 3yrs later we are left with a legal bill that they won’t contribute a penny too because of the ‘terms and conditions’ we were made to sign otherwise they would not help. Little did we know they were not going to help anyway. On a separate matter they tried to get out of paying, until we showed them an email as part of the complaints process stating they would pay up to a set amount they then decided to pay it as a ‘goodwill gesture’. What an insult. Do not go anywhere near this company.

  • Customer service

  • Value For Money

Arclegalassistance's Response to Cabaker's Review

Written on: 06/03/2019

We are sorry to hear of your dissatisfaction with your legal expenses claims.

Due to the anonymity of this website, we are unable to identify whether you have been through our complaints process,

The comments you have provided above appear to differ from the process that we follow.

As such we would welcome your contact with details of the issues you have experienced, so we can investigate your concerns.

Contact details are available on our website.

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Cabaker's reply to Arclegalassistance's Comment

Written on: 06/03/2019

We have been through your complaints procedure as stated in the review. This only heightened our dissatisfaction hence the review. It was only a matter of going through the processes from your side. If someone has legal cover on their policy gets taken to court through no fault of their own, wins the case and still ends up paying whilst the insurance pays nothing because ‘they would have paid if we’d lost’ Little comfort in that.

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