They do not care

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Ayaan231's review of HSBC Business Bank Account

★☆☆☆☆

“They do not care”

Written on: 23/11/2021 by Ayaan231 (1 review written)

Business partner suddenly died during safeguard review. HSBC keep saying will close the account as there is a problem, yes one owner has died but that does not seem to be acceptable. It is a bad enough time without HSBC now for the third time saying the business account will be closed soon as they are not happy with who the owners are. When promised a phone call back with a solution twice I have not had that call. Basically there is no policy or protocol for understanding a sudden death of a business owner can occur and "issues" cannot be resolved in a few days by those left behind.

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