Freestart Plc Reviews - www.freestart.plc.uk

★★☆☆☆
1.7 / 5
22% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Freestart Plc - www.freestart.plc.uk - Ask a question now

Media Gallery for Freestart Plc - www.freestart.plc.uk

Freestart Plc - www.freestart.plc.uk
Freestart Plc - www.freestart.plc.uk

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“I joined in May'21 after had a phone call from the...”

written by LondynCarpenter456 on 27/09/2021

I joined in May'21 after had a phone call from the person I dealt with and WISH NEVER HAD THAT PHONE CALL. Especially, after I disclosed that I have no knowledge of technology.. I trusted him instead of an Indian company who was a lot cheaper..I even wrote a 5-star review on TRUSTPILOT..which was my second mistake.. PLEASE DO NOT SIGN WITH THE COMPANY..I have had a phone call from another man and he told me that they are a PLC and I do not have the money to fight with them... I WANT TO SEE FREESTART PLC IN 2 YEARS TIME IF THEY LAST?

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Dubious methods and ethics”

written by Garnerxp328 on 17/05/2017

I started as a new member of a company using these guys and reviewing their work was troubling to me, especially as they couldn't seem to explain their methods when questioned about them.

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“FREESTART NO IT'S NOT!!”

written by Mrmcm on 24/05/2016

WOW where to begin with Freestart! I have had to award 1 star as it will not allow me to award no stars. I received a call from this company to purchase a website and domain, then get roped into buying SEO etc. on top. Had to pay £50 plus VAT for a footer to the website- well now that I know that the footer is a part of the website itself, not happy is an understatement. then being charged £499 plus VAT for SEO,- somewhat expensive. I then ask about the cookie policy and the privacy policy (these are legal requirements to all websites)- funnily enough the girl on the end of the phone couldn't answer and advised that we would receive an email with all of the answers to questions that we asked, unsurprisingly I am still waiting. I asked for the control panel log in details and again still waiting. wanted to know that the site will use IMAP & not POP- still waiting. We are chasing a refund of our money and would not recommend this company under any circumstances. They say that they are government funded this is utter rubbish as I have been researching and cannot find any government recommendation/endorsements.

Richardalanward's Response to Mrmcm's Review

Written on: 05/02/2019

Ditto!! I have been with this since I started with a website. At first I thought they were giving me a good deal. Then over the course of the last 2 or 3 years the price increments for things that I don't really understand (as I am not a computer buff) were ridiculous. A good friend of mine told me I was having the blood sucked from my eyes!! His company could provide the same stuff I needed for a quarter of what I was being charged!! Half of the stuff I was being charged for, as described in the review above, were supposed to be free and part of any website package whoever your hosts are. They were taking money from my account for things that should never have been charged for.
I recommend keeping a very wide berth from them.

Reply to this comment
Report this review
Was this review helpful? 3 0
Read 1 Comment
★☆☆☆☆

“Unprofessional on every level”

written by Johanf47 on 09/12/2015

Sales guy was very good at convincing me to go with Freestart. I agreed they could look after 2 of my websites. I paid for a year upfront. The first draft of the website was a total MESS! The brief was simple. Copy everything from my existing website including colours. My website is pink they gave me a rubbish blue website which looked nothing like mine. I was within the legal time to cancel the agreement (2 weeks) and from Oct 1st 2015 there is a new law protecting customers from digital rogues. They emailed me refusing to refund! The designer phoned me and basically argued with me stating my site was acceptable and any more changes I could go into the dashboard and do them myself. Awful company - awful service.

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Expensive and bad”

written by on 18/06/2015

I set up a website with Freestart in 2006, when I knew very little about computers. I think my site was quite good back then. BUT - where other providers constantly improve their product and you can update your site to the latest option for free, Freestart charge for every change. They frequently ring to try to sell you features you either don't need, or which should be free. It's annoying to be told by your website provider that your site is outdated, and for 'only' an extra £150 you can have the new version. I knew I had to change. My site did not work on smartphones. The final straw came when, without telling me first, Freestart took payment from my credit card for the next year four and a half months before the due date. I gave notice (which has to be ten weeks, so I was well within time limits). Did I get a refund? Eventually, after ten days' prevarication, suggestions I might get 'part' of it back, and being told the director would have to be consulted. I'm now building a new website with Wix. It's cheaper and WAY better.

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“A terrible service that nearly killed our business!”

written by McKay476 on 26/01/2015

We signed up to Freestart a number of years ago after a cold call. This is where it all went wrong. The site provided is claimed to be 'bespoke' but it is just a template with a few changes made here and there, really not worth the money we paid. It is from this point that you start to realise your site is missing vital features, upon calling to discuss this you are asked for more money. £200 for this, £150 for that, it is ridiculous. You end up spending far more than you would with another provider and receiving far less functionality. But that's not the worst of it, Freestart then offered an SEO option to us, and this is what nearly crippled us.After paying them hundreds of pounds Freestart started use VERY dodgy methods to improve on your google listing position. (Search: blackhat SEO). We found our site listed on hundreds of websites with no relevance to our business and many on adult themed and pornographic sites. We weren't the only ones who noticed either, Google did too and placed a penalty on our site. At this point our website visitor numbers fell to nearly zero and our trade dropped by over 80%! AVOID FREESTART AT ALL COSTS! Not only will you pay over the odds for a terrible website but you could stand to lose a lot more!

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bought phone application for my web. They give me...”

written by Wood102 on 24/01/2015

Bought phone application for my web. They give me phone icon which you need download to your phone and install it(not the same way you do it in app store and customers were not sure if this is safe or no so no one actualy instaled it only me).Look cheap plus you get 3 sites in this app and when you want product you transferred to your web and not using app anymore. Overpriced product for £90. I was told by sale if you dont make money from this we will refund you "hahaha". After 10 months another shock they charge me for another year. 3 months before actual renewal. I never sign for any renewal(you was sign automaticly) Lol why no one ever told me or informed me. I was told by sale its for one year and if I am happy I can buy it for another year. Ok I call the cmpany second day i found money gone. That was in november. Called 7 times I was told that accounts will contact me in 2 days after 3 months and 7 calls and milions lies as they try to call but no one was available(working from, home 7 days a week) i was connected to account directly(miracle) And they told me I should send them written cancelation 8 weeks before renewal(which i never sign for) and now I dont have time because on 26th it will be 1 year when I sign for. So I dont have other option then call my bank and ask for my money. Sorry me English is bad I know that.

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad company. ”

written by Tennant70 on 20/12/2014

Bad company, over priced and rude selling to people with no IT skills and basic over priced web starter kits that you could get for cheaper if you shop around.

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“charges galore”

written by gorephoto on 01/12/2014

Been with them for some time but since they got larger their service has declined except for regular calls to add another service or a charge for adding something. Have fell off the chart and they are now asking for fees for optimisation, Facebook entry, mobile phone apps etc ..As well as a charge for upgrading to a template used by newer customers Have advised I want to go to another smaller supplier where I can get a contact to speak to and am now informed that they want £25.00 per domain to transfer , which was not the case when I left the last company to go to them. Will have to contact nominet to get advice as I am led to understand that they are permitted to make a nominal charge but not multiply it for every domain.

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No website yet”

written by feHagan58 on 29/11/2014

Never had to review a company before but so annoyed with this company. Paid for website in April this year and still nothing. They have put wrong name wrong info and even put a letter I wrote to them as website info. They have now told me the website is live but I cant get into to it and neither can my customers. I have now been told by them there is not enough content on the website to go on google. So have paid for nothing. Also spent so much time on phone and although I am 1st in queue after 8 minutes put phone down. Sent letter to manager but not had a response from him.

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“this company lied continually about how great there...”

written by Reagan465 on 11/09/2014

this company lied continually about how great there service was and that I was only on a years trial period that I could cancel at any time, 11 months later they took another years payment, I had already forgotten about them and wrote off the first years money as a bad experience due to there product being useless, refused to give my money back, made loads of excuses and blatant lies AVOID!!!!!!!

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad Bad Bad”

written by ReyOlson on 10/09/2014

Bad product, always getting sales calls, slow sites, clearly they dont know themselves how to use html

Report this review
Was this review helpful? 0 0
★★★★☆

“Customer Support Service”

written by L.Jay on 10/07/2014

Been using Freestart for 5 years or so and generally there customer service levels are fairly good, although waiting time can be long (lucky I have a freephone number), but today I must say the Tech Support guy was excellent. He admitted when he didn't know the answer to my problem but kept trying different ideas and in the end the problem seems to have been resolved. I must add that I have spoken to him on previous occasions and has always been bright and helpful plus called back when appropriate. It would be nice to give him personal praise but not allowed on this site Would I recommend them, yes and have done. Suggestions, some of there websites could do with a little more imagination and the communication from the SEO team is limited - sometimes feel you have paid your money and forgotten about.

Report this review
Was this review helpful? 0 0
★★★★☆

“Simple Upgrade with difficulty”

written by BraedenLockhart44 on 10/07/2014

Freestart has been terrific value. I initially spent time designing and arranging my site. I liked the way I could plan it and use my images. I had lots of positive feedback. All was great until I went for the simple upgrade system. This shouldn't have been live until it was ready and I had proofed it. It should have been thoroughly checked first by design team. Additions were made that upset the basic structure of my site. The order of viewing was lost. I wanted clean simplicity. I should have kept it the way it used to be. I am not sure that it is an improvement. Positive is the excellent help I got from technical support who phoned me back and spent a long time going through this site. It is reassuring to know this is in place.

Report this review
Was this review helpful? 0 0
★★★★★

“Great Start”

written by Kirklandbp107 on 04/07/2014

Freestart have been helpful since day one. The sales team where honest, the support team approachable and the updates team useful. I cannot recommend a Company more. They go above and beyond for you and all at such a small price. My website looks great and showcases my business beautifully. I am pleased the site represents my salon and my image. The unlimited, continued support from English speaking folk is great. They understand I am not technically minded and have the patience to talk me through everything step by step.

Report this review
Was this review helpful? 0 0
★★★★★

“Best Website Company”

written by BarbaraStaite on 06/06/2014

We have a website with Freestart going back many years and wanted another one for our sister company. We went for the top of the range website for this company and I'm delighted with it. I can't understand why other people are writing bad reviews, Freestart's websites are great and we are always on the first page of Google, there's nothing to complain about, their support team are second to none, always willing to help and best of all, they are in the UK. These websites are simple to build and to alter if you change you mind after you have built it. I have no problems at all with Freestart and have already recommended them to many other companies.

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor service”

written by Diamondcs123 on 03/06/2014

Poor all round service,website wasn't even on google promised to sort it never did. Demand a refund after about two weeks finally spoken to somebody that resolved it and refunded me Wouldn't recommend

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“THEY STEAL MONEY FROM YOUR CARD”

written by 52Costello on 31/03/2014

DO NOT EVEN TALK TO THESE PEOPLE AND DONT WHATEVER YOU DO GIVE THEM A CARD NUMBER ! I TALKED TO THEM ON THE PHONE AND GOT TRICKED INTO TAKING UP A WEB SITE VERBALLY. I WENT AWAY FOR AN HR TO THINK ABOUT IT AND THEY HAD ALREADY TAKEN MONEY FROM MY CARD. MY BANK HAS TAKEN IT BACK FROM THEM BUT I MAY HAVE TO TAKE THEM TO COURT

Cleverperson's Comment

Written on: 04/07/2014

most phones have a button called disconnect

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“DO NOT USE ”

written by RebekahAlmeida on 11/03/2014

After being promised an updated website and paying the premium in Dec 2013, we are again still waiting. Freestart are utterly unprofessional and have failed to offer what was promised. Do not trust this company - the sales representative sells you a great job - but the reality is the can't acheive.

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BEWARE THE SALES REPS DON'T TELL YOU IT IS A 2 YEAR...”

written by ricote on 11/10/2013

When They Try & Sell you This Product They Forget To Tell You It Is For A 2 Year Contact & Send You A Letter A Year Later To Let You Know They Are Taking Another Payment From Your Credit Card / Debit Card For The Second Year, If You Contact Them They Will Try & Charge a Cancellation Fee of £25.00. Even If You Don't Use There Service Because it is So Poor They Will Still Try & Charge You For The Second Year. BE VERY CARFULL BEFORE YOU THINK ABOUT USING FREESTART.

Report this review
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview