Unprofessional Customer Service

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Newcastle Building Society
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★☆☆☆☆
1.4 / 5
From 15 reviews
13% of users recommend this
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

Mario256's review of Newcastle Building Society

★☆☆☆☆
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“Unprofessional Customer Service”

Written on: 04/06/2014 by Mario256 (1 review written)

Opened a 5yr internet ISA account and wanted to transfer another ISA into it.

After a month when this transfer hadn't taken place rang customer services to check what was happening.

A flustered employee obviously didn't understand the ISA system and tried to bluff his way round it, then told me he would have to look into it further would I mind holding on and when I said 'yes of course' he cut me off!!

Taking this as a sign of things to come I didn't bother to phone back just moved my money elsewhere.

  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

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