Awful Service

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  • Telephone Banking

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Vicenteb243's review of Britannia Building Society

★★☆☆☆

“Awful Service”

Written on: 21/02/2020 by Vicenteb243 (1 review written)

Pulled out of savings and associate current account. 30 mins+ wait on phone to talk to an unhelpful set of 'advisors'seems to be the norm despite their apologies that 'at this time there is an abnormally high customer demand' More than likely. Irate customers trying to sort out thier accounts. There doesn't seem to be any coordination between phone 'advisors' and email operatives. Advice given by one team does not appear to be passed to the other, creating bank charges for me. Utter chaos. Awful service in my opinion.

  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

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