Lost the paper work rude & not helpful

Timberwise - www.timberwise.co.uk
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Edwardslq344's review of Timberwise - www.timberwise.co.uk

“Lost the paper work rude and not helpful”


written by Edwardslq344 on 11/03/2016

This company completed a pre purchase woodworm survey, 3 weeks later I finally track down the surveyor who informs me he lost the paper work and will need to go again. Not even a call to explain the situation. No apology and only met with rudeness on the phone when explaining to them that it has jeopardised my purchase.

Complete waste of time.

Timberwise's Comment

Written on: 16/03/2016

Thanks for your valuable feedback. We take all comments from customers very seriously and I would like know more about your experience to help improve our service for future customers.I can be contacted - Thank you - Phil Lund, Marketing Manager

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