Avoid

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Atune's review of Roofing Superstore - www.roofingsuperstore.co.uk

★☆☆☆☆

“Avoid”

Written on: 11/01/2022 by Atune (1 review written)

This is our second and last order with this company. First order for Cassius Clay tiles arrived late, then turned up with no warning at all. Bearing in mind it was a large delivery of roof tiles, an email or text would have been appropriate. I knew there was a delay when ordering the next lot of tiles but this is beyond a joke. Were due to arrive before Christmas so the roof could be finished in time. Delayed again. Due to arrive 6th Jan. Still no idea of when they are actually going to turn up and regardless of staff and manager calling to apologise, I still don't have a date. They were paid around 4 months ago, maybe if they were paid on delivery like other companies, they would shift up a gear. The build is delayed and costing us money now, apologising constantly but not seeming to actually be chasing the delivery (other then asking the supplier for a date and not being given it) is not cutting it. No compensation offered for the delays and dire customer service. Another phone call from Ren today to say they haven't managed to get a date for delivery but the supplier has four more days left to work out when they will deliver is not making me feel like a satisfied customer. Avoid and use a more reliable company, or in fact, anyone else at all.

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Atune's Response to Atune's Review

Written on: 20/01/2022

Customer services have sorted out our delivery now and e have received it.

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