Zen blames the victim

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Guest's review of Zen Internet www.zen.co.uk

★★☆☆☆

“Zen blames the victim”

Written on: 17/05/2014

I am disabled and rely on a BT line with extension cable from the master socket into my bedroom. The line often disconnects, and ofcourse, there is a possibility that it's due to the telephone, a cable, or a splitter. So I've replaced everything, several times. Today, after a disconnection, I rang up but the engineer was unfriendly, let me hang on for five minutes while he read the reports on the recuurent faults, (I asked him to ring back when he was finished but he wouldn't), and then he blamed me for not having tested the phone when plugged directly into the master socket for a week or two. The problem is that I don't have the strength in my legs to keep walking from my bedroom to the office or anywhere else and struggle around the house. It wasn't build for a disabled person and while I wait for a sheltered home, this has to do. I've done the best I could but I was treated like a stupid airhead for not testing long enough and frequently enough.

Zen used to be great. Some people don't understand us and are unkind. I should be used to the 'why don't you do as an able-bodied person' suggestions but even after 50 plus years, I'm not. Like many friends can attest, some people make you feel like a waste of space. they can't accept you cant' keep walking to and from rooms.

The broadband isn't great either.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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