Awful, overpriced service

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AngryQueen's review of Zen Internet www.zen.co.uk

★☆☆☆☆

“Awful, overpriced service”

Written on: 04/12/2013 by AngryQueen (1 review written)

Terrible service. Essential the same as BT, but more expensive and with a similar 'couldn't care less' service.

Got passed from pillar to post repeatedly. Call centre tried to blind me with science despite what they were saying being total nonsense and having nothing to do with my actual service.

Also overheard one of the staff refer to me using a homophobic slur, I assume he thought I was on hold. I gather this sort of nastiness is not uncommon. My complaint, of course, has been given lip service.

Terrible service, avoid.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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