DONT USE IF YOU WANT GOOD CUSTOMER CARE

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Guest's review of Zen Internet www.zen.co.uk

★☆☆☆☆

“DONT USE IF YOU WANT GOOD CUSTOMER CARE”

Written on: 16/11/2013


daniel293829382's Comments
Summary: DONT USE IF YOU WANT GOOD CUSTOMER CARE
November 16th, 2013 (Last Edited: November 16th, 2013)
You pay a premium to these people and yet you get rubbish customer care. I dare say its one of the worst in the business. Primus give me better customer care and that's saying something.

They even addressed me by my middle name in one email. The whole company is a joke.

I regret joining them. The reviews on half of the review sites do not reflect the terrible time you will have been a zen customer.

If this review saves 1 person from the torture of bad service and one of the worst customer services known to man I will be very happy.

NPOWER & primus should be given the gold medal in customer services if you compare them to zen. That is saying something really.

BAD BAD BAD INTERNET COMPANY AVOID.

P.S The way these people talk about money they sound like they would be happy if there customers don't eat or heat there homes as long as they get there cash. Greedy and bad company. Micky Mouse could provide better customer services.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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