Unethical & unprofessional

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Guest's review of Zen Internet www.zen.co.uk

★☆☆☆☆

“Unethical and unprofessional”

Written on: 21/02/2012

I'm speechless. I've been bombarded with calls from Zen saying I'm in arrears with payment for domains. I wasn't, but they like to take payment 2 or 3 months early! After chasing me I decided to pay them online but to my horror I found they'd taken away ALL my domains (even the ones that weren't due for payment), taken them off the DNS and therefore rendered me website-less! I have a business to run! When I called they were basically holding me to ransom. My domains had been taken off-line for 15 days. I'm speechless. I'll leave you to decide whether Zen.co.uk are professional or not. I won't be doing my business with them again. I had to pay up (in advance by the way) so they would put all my other domains back online. Never again. I'm now going to transfer my domains away from them.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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