Incompetent & dishonest

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vwg1311's review of XLN Telecom www.xlntelecom.co.uk

★☆☆☆☆

“Incompetent and dishonest ”

Written on: 12/07/2022 by vwg1311 (1 review written)

I have been a customer for 6 years, no issues for the first few years. I believe XLN have been taken over by a company called Daisy communications. I have had horrendous problems over the past year or so . My Internet is off more than on. My phone line and regularly goes down . My monthly bill is always inflated never the agreed contracted amount. I never get promised callbacks and when I do the previous conversations on never recorded so I’m having to spend hours on the phone talking about the same issues over and over again . I have just received a monthly bill for over £192 yet no working system. XLN have lost me money lost me customers that can not get through to us and the security of my salon as we rely on the Internet for the cameras . They also lie regularly . I get regular texts to say they have been unable to contact me yet I am sat waiting with my mobile phone for a call for days on end . Furthermore I cannot see that they have joined the communications ombudsman scheme . This is a very poor show XLN. You need to be rectifying this it is not okay to lose a customer that has spent thousands with you need to be rectifying this it is not okay to lose a customer that has spent thousands with you over the last six years due to poor communication customer services and honesty

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