Extortionate & unprofessional

XLN Telecom www.xlntelecom.co.uk
★★☆☆☆
1.8
20.0% of users recommend this
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Guest's review of XLN Telecom www.xlntelecom.co.uk

“Extortionate and unprofessional ”

★☆☆☆☆

written by on 05/03/2018

Extortionate and dishonest avoid
The most dishonest phone company in the world. They charged me 40£ for a faulty router their own tech guys certified as faulty and asked me to return. I called to inquire about the charges on my monthly bill and the agent lied and said the router I returned was not faulty so I had been charged for it , whiles I had not even sent it back. They wanted me to pay for its return whiles it was their tech guy who asked for it to be returned and further did not even bother to give me the return address. To court we go. Trading standards will be involved. The agent did a 360 when I said I had recorded the conversation. Don't call them without recording the conversation yourself. Always use a mobile phone with a call recording software. My rating is 0. Extortionate and dishonest avoid.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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