Vodafone Home Broadband Reviews

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★★☆☆☆
2 / 5
25% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Vodafone Home Broadband

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Latest Reviews

★☆☆☆☆

“Don't do it”

Written on: 07/09/2020 by hfMelton341 (1 review written)

This is my second time with Vodafone broadband, both times the attractive low monthly payment lured me to take them on as my broadband supplier. First time after about 4 months the speed dropped through the floor and i managed to get out of the contract because they increased my monthly payment so i was automatically allowed to leave. 18months later, i rejoined, and exactly the same thing has happened, low/ no speed and can not work from home. Technical help is a joke and patronizing me… Read Full Review

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★☆☆☆☆

“Disgusting, a complete joke”

Written on: 12/12/2019 by Batesnp369 (1 review written)

Just awful customer service an constant issues with the WIFI. they do not care about helping any of their customers. paid for a router that does not work despite them assuring me it will be switched on soon even though its been almost 2 weeks… Read Full Review

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★☆☆☆☆

“Do not use vidafone broadband if you have an Apple watch”

Written on: 26/11/2019 by tuReed421 (1 review written)

There is unfortunately a bug within the firmware of this router which when your Apple Watch connects via Wi-fi self re boots the router. This in turn drops and lowers your connection speed I am now down to 18 meg on Superfast 2 and Vodafone will not release me from my contract. I have disconnected my watch and the line is stable, but does anyone at vidafone take responsibility Absolutely not. Will wait 8 weeks and then escalate to Ofcom to get out of this poor provider Absolutely avoid at… Read Full Review

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★☆☆☆☆

“NO INTERNET”

Written on: 26/05/2019 by 147Fitzgerald (1 review written)

My contract for the broadband started almost a week ago and I still did not receive my router. I have already called and chatted with the costumer service 5 times. They have told me 3 times that it will be delivered within 48 hours. I wanted to leave for another openreach provider, but they say that I cannot cancel my contract or switch providers as long as I did not receive my router. The costumer service is really kind, just they got nothing done for me. PS I even paid for the router… Read Full Review

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★★☆☆☆

“Poor connection and overall poor service”

Written on: 31/03/2018 by Parkerlm1966 (1 review written)

I was with EE for many years with my broadband and phone, I decided to switch to Vodafone simply to save money, and by god I wish I hadn’t the service is a mess, they assume the fault is iyour end when nothing at all had changed except the supplier of service, I used my own router at first apart from very slow speeds it always stayed connected, but I decided to make a complaint about the speed as I was paying for up to 76mb*, and I knew I wouldn’t achieve this as I have some knowledge about… Read Full Review

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Was this review helpful? 5 0
★★★★★

“5,star great value”

Written on: 16/02/2017 by GiannaBartlett441 (1 review written)

After suffering yet another BT price rise I took the plunge and accepted the Vodafone Home Broadband offer to existing Vodafone mobile users. Everything went like clockwork (I think!) I was away from home when the switch over took place. Before leaving home I unplugged the BT router and plugged in the Vodafone router, connected the Ethernet circuits (3) and left everything turned on. On my return everything was on line. I had to change the SSID and password in the SkyHD box, iPhone and laptop… Read Full Review

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★☆☆☆☆

“If you are thinking of moving to Vodafone Broadband,...”

Written on: 15/01/2017 by RedEars57 (1 review written)

My experience of the Vodafone broadband and home phone service: • Ordering the service took multiple attempts due to website issues. • Several days later Vodafone cancelled the order after sending me a router. • I called them and it was an error on their side, so they re-ordered the service including evening and weekend calls package. • They sent me another router. • Service was transferred from Sky. Phone seemed ok, but no broadband. • Broadband turned out to be a BT issue that… Read Full Review

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★★★★☆

“Very good service and good product as well”

Written on: 13/12/2016 by surgulati (1 review written)

After having few issues (around broadband speed and quality of router) I finally decided to switch to Vodafone. Being Vodafone mobile customer I was sure that I will get very good service but was not sure about their home broadband product. Since the product have been launched recently so I could not manage to analyse the reviews of the product. Anyway, finally decided to take a risk and switch to Vodafone. I had no issues regarding the switch over and had almost no down time. I am using… Read Full Review

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