The worst from every angle you look at

Talk Talk Broadband
54.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

islamelsisy's review of Talk Talk Broadband

“The worst from every angle you look at”


written by islamelsisy on 07/02/2024

Unfortunately there's no option for zero Star, the Internet speed is terrible and has been so for several months, tons of calls to customer service, mostly overseas agents with a very weird attitude!! And no real solution, a temporary fix for a couple of days then it's allover again. Will definitely move to another provider once my contract is over and have been in full consciousness advising everyone I know to stear away from this provider.
In reply to their response below, I spoke to customer service, we have tried all the stupid tips they suggested as I did before, nothing worked, then they sent a technician, as they did before, and lucky me, I had a stable net for a couple of hours, now I am back on my mobile hotspot again, thank God I have a decent internet provider on my mobile phone. They just buy time so they keep collecting bills to the end of my contract, which is luckily coming soon!

Fourth time an engineer coming to my house to fix the Internet in few weeks, this is a joke not an internet provider, the worst experience I have ever had!!

Following 4th complain due to absent internet (not a slow net, absolutely no net)!! I have been on the phone for 57 min before I gave up and hang up...from one agent to the next, all essentially useless, esp the one who suggested that it's a good opportunity to extend my contract cause they have a good offer! Can you imagine how stupid is that suggestion when you call to make another complain, FOR THE FORTH TIME IN FEW WKS!!!

Last update:
After being so fed up of their endless nonsense, I wanted to cancel my contract!! They said I must pay a contract breakage fees!! They admittedly say we are sorry for offering you terrible service, sent 4 engineers with no benefit whatsoever, but if I want to break a useless contract I must pay breakage fees, if this is not simply taking money out of your pocket then what is this called?

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Eddiemarsden's Response to islamelsisy's Review

Written on: 23/03/2024

You had an engineer? Things are looking up (I jest of course).

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