Talk Talk Broadband www.talktalk.co.uk

Very satisfied, so I'm keeping the contract even when I move house.

Never use this company! Over the last 12 months we have had 3 long lasting WiFi problems. The most recent and ongoing issue, has left us without WiFi for 3 weeks! No resolution or timeline for the fix can be given. Only updated when we contacted them and that takes an hour+ each time we contact. Avoid Talk Talk and Fibre City like the plague. When there is an issue with your WiFi service, they are the worst. Complaint ref CMP -785042.

As someone who struggles with any technology, I found it very easy to find out how to change my details to my new address and complete the online process. As an unexpected bonus, my rental became £6 cheaper than at my current address.

Always there is a problem and never no one can help. It takes days, sometimes weeks and months things to be sorted and you never get refunded as promised. I didn’t have my promised internet for 1,5monts and I got £9,20 refund on my next bill. Also as soon as you move the house you have to get in contact for another 18 months. I booked house move and first time it hasn’t went trough (because of them good internet connection I guess)Now I have another two weeks as a minimum (if all goes by plan) to wait for wifi. Another month I pay for no service. Avoid at all cost!

Changing home, forced to a new 18 month contract, overpriced compared to available packages for new contracts, plus the price increase in April, so end up paying way more than competitors. New guaranteed speed much lower than the current.

I completed a home move and went through the online forms easily and my current package was set to continue until Apr 2025.

A confirmation email was received upon completion with differing details and charges outlined than those agreed online.

Instead of continuing my current package as agreed, the email confirmed a new imporoved package including charges for home move to be levied against my direct debit account? I did not agree to a new package or charges the email stated I asked for them?

This creates confusion and mistrust. The confirmation email should have confirmed the agreed online package.

There was a connection issue with my home network, They advised that will send the engineer and the company will pay the service charge as its their responsibility to provide the continuity of service. But they charged me an amount of 75 pounds for the engineering charge. Besides i have been given an offer to upgrade the Fibre 65 with 27 pounds a month to my new home. But after purchasing this they send me an email saying 33 pounds a month and 18 months contract. But when i purchase it was 12 months contract. I beleive its the worst service i experienced. Moreover its hard to get connected to a member of staff in phone call. They prefer messages or chats which i consider pointless and worthless time consuming.

Unfortunately there's no option for zero Star, the Internet speed is terrible and has been so for several months, tons of calls to customer service, mostly overseas agents with a very weird attitude!! And no real solution, a temporary fix for a couple of days then it's allover again. Will definitely move to another provider once my contract is over and have been in full consciousness advising everyone I know to stear away from this provider.

UPDATE1:

In reply to their response below, I spoke to customer service, we have tried all the stupid tips they suggested as I did before, nothing worked, then they sent a technician, as they did before, and lucky me, I had a stable net for a couple of hours, now I am back on my mobile hotspot again, thank God I have a decent internet provider on my mobile phone. They just buy time so they keep collecting bills to the end of my contract, which is luckily coming soon!

UPDATE2:

Fourth time an engineer coming to my house to fix the Internet in few weeks, this is a joke not an internet provider, the worst experience I have ever had!!

Following 4th complain due to absent internet (not a slow net, absolutely no net)!! I have been on the phone for 57 min before I gave up and hang up...from one agent to the next, all essentially useless, esp the one who suggested that it's a good opportunity to extend my contract cause they have a good offer! Can you imagine how stupid is that suggestion when you call to make another complain, FOR THE FORTH TIME IN FEW WKS!!!

Last update:

After being so fed up of their endless nonsense, I wanted to cancel my contract!! They said I must pay a contract breakage fees!! They admittedly say we are sorry for offering you terrible service, sent 4 engineers with no benefit whatsoever, but if I want to break a useless contract I must pay breakage fees, if this is not simply taking money out of your pocket then what is this called?

I previously used Virgin internet and had a lot of problems with connectivity, customer service and being charged incorrect amounts. I decided to switch to TalkTalk because they had a Black Friday deal around 2 years ago. The switch was really easy and in 2 years our internet hasn't dropped once. Customer service was great when we set up and now we are moving they have been efficient and easy to move with.