Misleading advertising

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DI21's review of Talk Talk Broadband www.talktalk.co.uk

★★☆☆☆

“Misleading advertising ”

Written on: 09/10/2021 by DI21 (1 review written)

I looked for the best provider at my new address via a comparison website and chose Fibre 65 ... only to be informed later on the provider website that this service was not available and I would have to settle for a Fibre 35 ... with an icreased cost
This reminded me of a previous move when I move home having a talk talk 35 to a new address that had no Fibre and was put on the 'Fast fibre' package ... that was as slow as it gets. When I complaint I had to speak to 6-7 different people on the phone and spend multiple hours on the phone on multiple occasions ... with no good outcome. Really poor customer service and bad service. To be avoided if feasible.
Unfortunately I could not get out of an 18 month contract so had to carry them with me ... until the contract ends...
Take awasy lesson: Misleading advertsing is a widespread practice from multiple providers on comparison sites ... as I found out later ... so be careful

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