Avoid at all costs

PlusNet Broadband www.plus.net
★★☆☆☆
1.9
25.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Penelopek340's review of PlusNet Broadband www.plus.net

“Avoid at all costs ”

★☆☆☆☆

written by Penelopek340 on 02/11/2023

The broadband was poor, badly traffic managed at peak times and nowhere near the claimed speeds. However I tolerated the service until they disconnected me “by mistake”. Due to the broadband going though BT Wholesale and Openreach they were unable to reconnect me and stated I needed a new account. My landline was lost forever and 10 working days to create a new broadband account. I bite the bullet and went elsewhere. Plusnet did not refund my or agree a compensation amount. The staff were rude and avoided all responsibility and the senior complaints person was so aggressive and dismissive I was left in tears. I complained about him to the CEO and the same guy responded dismissing my complaint about him. No clear complaints procedure. Having been forced to move, I found There are much faster and more reliable services available at a lower costs

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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