Origin Broadband Reviews - www.origin-broadband.co.uk

★★☆☆☆
2.5 / 5
38% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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Origin Broadband - www.origin-broadband.co.uk

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Latest Reviews

★☆☆☆☆

“Awful, slow, not helpful. ”

Written on: 27/05/2021

Seen an offer online, looked to good to be true, turns out it was, the worst internet I’ve ever had but I’m signed into a 2 year contract, paying for up to 60mb/sec averaging around 6-8 15 on a good day ( not often at all, or very late at night.) contact them over the speed issues and there no help at all, can’t get through via phone and they take half a day to respond to 1 message via live chat, telling me to do the same stuff over and over again and then they claim they can’t see an… Read Full Review

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★☆☆☆☆

“Terrible - Do not use, Avoid, No customer service.”

Written on: 03/01/2019 by MHSmith1942 (1 review written)

Took the standard broadband out. Did not get even 0.5mpbs and dropped out constantly. Persevered for one year with it as I am not a heavy user. They are attempting to charge me too much for the years contract. I have tried to phone them in order to inform that I do not wish to continue with the service. Unfortunately when you try to call them they do not pick up the phone. I have been on hold numerous occasions for up to 1hr 20 mins. The longest yet before I gave up trying to call. I do not… Read Full Review

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★☆☆☆☆

“By chance I noticed that they had double charged me...”

Written on: 20/08/2018

By chance I noticed that they had double charged me for a number of calls, and their call charges didn't seem to add up. When queried no response was forthcoming, similarly no actual progress made when complained. Cancelled contract but they continued to charge me, and tried to blame this on new supplier when challenged. Took the matter to comms ombudsman, who verified they had failed on many fronts and ordered them to refund the money owed and pay compensation - it has been several months and… Read Full Review

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★☆☆☆☆

“Avoid. Nightmare, Nightmare, Nightmare”

Written on: 17/01/2018 by axKlein460 (1 review written)

Please avoid this company, unless simply paying for broadband upfront for a year. I am living on sickness benefit. They overcharged £155 for one month for phone calls alone, by direct debit, refunded it after complaints, persistently rang me at home when I can't speak due to mouth issues, then did the same alllll over again the next month. The next 'bill' was just under £200. Meantime, I found a £2 call to Germany that had never been made. Asked for breakdown of only two months I've used the… Read Full Review

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★☆☆☆☆

“Poor all round”

Written on: 17/01/2018 by Nathan116 (1 review written)

I was told a minimum of 65mbps Starts of at 45mbps. After 7:30 most evenings drop to under 5mbps !!! Overcharged repeatedly. Been attempting to sort out for months customer service very poor!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 13/01/2018 by Moisesu77 (1 review written)

Very bad experiance with Origin broadband their bad all round. Check all the daily complaints from active customers on their facebook page… Read Full Review

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★☆☆☆☆

“Illegally set up direct debits, Capacity Issues and Queues”

Written on: 11/01/2018 by 275Dunn (1 review written)

My experience of this company has been diabolical. I Joined in August.. and eventually went live towards the end of September... sorry it was actually October when I received my router!! And what did I have then? A congestion issue, basically the company that claims to not slow your speeds had slowed my speeds and at peak times my service that is normally 63Mbps was down to 0.8Mbps!! Which is absolutely laughable!! I then raised a complaint which took ages to deal with and staff in that… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 11/01/2018 by Rubyleeds (1 review written)

For any problems, expect to be on hold for at least half an hour before even speaking to anyone. Unreliable internet, especially in the evening. When I changed my provider over they continued to charge me for 2 months, despite having being informed by my new provider that I was leaving. When I phoned them to speak about it, they refused to refund the money despite having provided no service. They overcharged me earlier and every step of the way I have had to fight to get back money… Read Full Review

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★☆☆☆☆

“Don't use them”

Written on: 20/12/2017 by PethealthcareCentre (2 reviews written)

We are now stuck without a landline or broadband over Christmas and New Year because they failed to deal with issues created by OpenReach. We have ended up arranging a totally new line (and phone number) because of their total incompetence. This means waiting for openReach to deal with the connection in January but at least we will be shot of this lot! Yorkshire or not this company is a disaster!… Read Full Review

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★☆☆☆☆

“As other have said, avoid them at all costs.”

Written on: 15/11/2017 by Yorkforce (1 review written)

We have been with Origin for around 2 years now and at our old address the connection was great, we got an install date when we ordered, but it was actually 8 weeks later when we finally did. Then we moved and the connection is truly abysmal, we are paying for upto 76MB, as of writing this our download speed is 0.14MB (no joke). We have phoned 4 times, spent around 8 hours+ (7+ hours waiting) on the phone and got absolutely nowhere. After having our line tested we were told they would send an… Read Full Review

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★☆☆☆☆

“stay away!”

Written on: 26/10/2017 by gilo5652 (1 review written)

you will never get an answer when you call.they will not reply to your e-mails. i have been without broadband for over a week. this must be the worst company ever. you have been warned!… Read Full Review

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★☆☆☆☆

“The Worst ever”

Written on: 23/10/2017 by fnFitzgerald74 (1 review written)

This is the worst broadband we have ever had I WOULD NOT waste your money and signup with this company not customer service what so ever please don't waste your hard earnt money and sign up with Origin NO STARS… Read Full Review

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★☆☆☆☆

“Terrible interent and terrible customer service”

Written on: 22/10/2017 by Brewer1980 (1 review written)

Do not be fooled by their cheap prices. I have been having numerous problems with the internet, firstly with internet connection speeds which were awful, but then with the internet actually cutting out altogether. Now my internet is completely not working for several days and I spent 2 hours on the phone being passed around and eventually gave up because I had to go back to work. Don't know how I will resolve it, perhaps I will try to ring again when I have a window of 3 or 4 hours!!!… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 21/10/2017 by Tobyyler (1 review written)

Cut me off for 3 days with no notice or explanation. Spent at least 6 hours trying to get through to their customer services phone line. THEY DONT CARE. Worse than BT which is saying something. AVOID… Read Full Review

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★☆☆☆☆

“The speed test showed it the slowest of the ISPs I...”

Written on: 21/09/2017 by KayaByrne (1 review written)

The speed test showed it the slowest of the ISPs I have used, all the others came out about the same. Plus the link is constantly dropping too. Going without internet for days is no fun. Expect to wait at least an hour to speak to customer service, who will not be helpful anyhow. They have lots of hidden charges and ways to make extra cash off you also. The idea of this company is to attract you to pay up front for a years service. Then when they don't provide, you lose you your cash. They… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 17/09/2017 by 9Gibbons (1 review written)

The internet in constantly down or slow and when you try to call them you spend hours on the phone being put through to one person after another. Don't bother. Go sonewhere else… Read Full Review

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★☆☆☆☆

“original sin”

Written on: 13/09/2017 by unconnected (1 review written)

Signed up online and paid by credit card & filed DD. They never bothered to contact existing supplier so I was forced to pay for another month with them. There was a problem with Open Reach and an incorrect address, but rather than contact me to sort it out Origin decided to order a new line. It is hopeless trying to get through on the telephone, tortious music and Brian Blessed does not help. I cancelled my order but have had to wait 16 days for credit card refund and am still waiting for a… Read Full Review

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★★★★★

“Maybe I Got Lucky”

Written on: 09/09/2017 by Clinton373 (1 review written)

Well, I've been with Origin since August and get a very reliable service. It's was not all plain sailing, for the first two weeks I could not connect on tuesdays for some reason. I contacted them (waiting ages on the phone,) but I was told an engineer would contact me to help me with the issue. Two days later he called me up and sorted the problem out. The issue I think that is causing most customers problems is the powerful BT hubs neighbours are using! If their BT router is on the same… Read Full Review

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★☆☆☆☆

“DON'T GO NEAR!!!!”

Written on: 06/09/2017 by AlisonWindsor (2 reviews written)

DON'T GO NEAR THIS TERRIBLE COMPANY! CHEAP IS NOT ALWAYS BEST! 5 weeks after paying obligatory first instalment I STILL don't have broadband. It takes hours to get through to a human and a min 73 minute wait for tech support but customer services don't tell you that. They are truly appalling and don't care about their customers. They shouldn't be allowed to operate - I'll be writing to Ofcom. Don't sign up!!… Read Full Review

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★☆☆☆☆

“Worst Broadband Ever”

Written on: 05/09/2017 by kevsauk (2 reviews written)

I will NEVER use Origin again, even if it's free, even if they pay me to use it. It's not a service, it's a liability. It loses connection several times a day, ( in a good reception area ) Customer service is a waste of time. I won't bore you with the countless times my internet has failed completely and it takes hours on the phone to sort. I foolishly paid for a year, but I don't care, I've joined Sky today and Origin are history. Origin, your not fit for purpose… Read Full Review

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