Terrible - Do not use, Avoid, No customer service.

★★☆☆☆
2.5 / 5
38% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

MHSmith1942's review of Origin Broadband - www.origin-broadband.co.uk

★☆☆☆☆

“Terrible - Do not use, Avoid, No customer service.”

Written on: 03/01/2019 by MHSmith1942 (1 review written)

Took the standard broadband out. Did not get even 0.5mpbs and dropped out constantly. Persevered for one year with it as I am not a heavy user.

They are attempting to charge me too much for the years contract. I have tried to phone them in order to inform that I do not wish to continue with the service.

Unfortunately when you try to call them they do not pick up the phone. I have been on hold numerous occasions for up to 1hr 20 mins. The longest yet before I gave up trying to call. I do not have the time to sit around for hours waiting or Origin broadband to pick up their sodding phone.

The only way I have managed to speak to someone is through their online chat in which it took them more than half an hour to reply to each messages I sent. I was on the online chat for more than an hour with the conversation ultimately ending in, " you will have to call us to cancel your contract".
How can I call you when you do not pick up your phone?

I can not imagine Origin Broadband will be in business for long.
I have fulfilled my 12monthly contract with them and cancelled my direct debit.

I no longer live at the address they supplied, I have informed them that I no longer live at the address through the online chat, (only way you can speak to someone if you don't have a whole day available to be on hold ) however they still choose to ignore this information and try to take a direct debit from my bank each month.

All I can say is - avoid this company. Do not fall into the trap of thinking it is cheap broadband like I did. They have no customer service, Unwilling to talk to you, Do not provide you with useable broadband.
Leave you on hold for hours on end and unable to contact them.

Never ever again.
m.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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