Avoid. Nightmare, Nightmare, Nightmare

Origin Broadband - www.origin-broadband.co.uk
★★☆☆☆
2.5
38.0% of users recommend this
  • Reliability

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  • Value For Money

axKlein460's review of Origin Broadband - www.origin-broadband.co.uk

“Avoid. Nightmare, Nightmare, Nightmare”

★☆☆☆☆

written by axKlein460 on 17/01/2018

Please avoid this company, unless simply paying for broadband upfront for a year. I am living on sickness benefit. They overcharged £155 for one month for phone calls alone, by direct debit, refunded it after complaints, persistently rang me at home when I can't speak due to mouth issues, then did the same alllll over again the next month. The next 'bill' was just under £200. Meantime, I found a £2 call to Germany that had never been made. Asked for breakdown of only two months I've used the phone, but they have not send it. I had to threaten them with police to get a £20 credit, and finally they paid that into my bank account, still leaving me having to pay them £12....except I haven't been able to check the £30 from the first month, let alone that £12, since they haven't sent the breakdown, and I now don't trust them further than I could throw them. Meantime I was obliged to refuse to pay a bill, and since I've been clearing my credit file for the last SIXTEEN months, and FOUR other telephone companies caused such issues, which ended up making bad marks on the file, I expressed concern about this, but Origin told me I was getting that wrong.

  • Reliability

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