Origin Broadband - www.origin-broadband.co.uk – Questions & Answers

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Asked by Flamboro12 on 15th April 2017 Report this content
Signed for 18 months Big mistake, is there any way to get out of this and find a better deal with another company?

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Answers (1)
Report this content cernicalo Written on: 19/04/2017
With any contract you have a 14 day cooling-off period from the date you sign up. You have the right to cancel the contract within those 14 days. If the 14 days are expired you're committed to the contract. Origin are cheap and their broadband speed is identical to other providers' (apart from Virgin). But their customer service is problematic. About a week ago my internet connection suddenly stopped working. It turned out they had changed their server that day and my router needed a new username and password. No word from them beforehand to let me know. They take around half an hour to answer the phone but at least it's a freephone number. I did finally get the new username and password but most other companies would have let customers know before the switch. If you're past the 14 day cooling-off period I suggest you call them and explain you're not happy with their service and you want to cancel. If they insist you complete and pay for your complete 18 month contract, ask to speak to the Complaints Department. Complaints will probably want to know exact details of your complaint and may simply try to ensure your broadband/phone with them is up and running. Once it's running, you may find Origin isn't too bad. If they do let you migrate, Plusnet is a reliable and reasonably priced alternative. Hope you're able to sort things out with them.
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