Onebill Telecom
17.0% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Ryanuk8787's review of Onebill Telecom



written by Ryanuk8787 on 22/01/2023

They bullied me into joining from Plusnet which I regret more than anything. I told them I was undergoing treatment for brain cancer and they were still calling 3-4 times a day. He said "What's wrong with you, don't you want to save money?" I was feeling very weak and tired, he promised it would be around £5 per month cheaper (I was paying £49 a month) they've just taken £84 out of my bank. I called up as the broadband has been off for 5 days. I know it's an external fault. Openreach were down the road and it came back on for about 30mins, I received a message saying it was fixed and it went off again. I've been on the phone again (about 40 mins each time) and they want me to repeat the whole line testing process, emptying our full storage cupboard to plug directly into the master socket again when nothing has changed. Such a nightmare ☹️

Was this review helpful? 1 0