Terrible attitude towards service

Onebill Telecom www.onebilltelecom.com
★★☆☆☆
1.8
From 60 reviews
17.0% of users recommend this

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Fussywoodman's review of Onebill Telecom www.onebilltelecom.com

“Terrible attitude towards service”

★☆☆☆☆

written by Fussywoodman on 12/11/2022

Being an existing customer, and having intermittent broadband problems, we however requested as below.
We moved to a new workshop unit at the same address as our previous unit, requested One bill to install a new landline and carry over our existing land line number.
They advised us that we could not have our existing number transferred even though we have had this number for more than 25 years including 2 previous premises moves.
We contacted BT telecom and within 3 days they had installed line with our existing number.
One Bill is now requesting a breaking of contract fee of £647.14.
One Bill staff completely miss leading by saying they see what the problem is, and it has now been resolved,
then they instruct CARS to recover the so called outstanding balance. Awful treatment and stress causing.

  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

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