Dump in the middle of the night

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★★☆☆☆
1.5
16.0% of users recommend this
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plron1's review of Swinton Insurance Breakdown Cover

“Dump in the middle of the night”

★☆☆☆☆

written by plron1 on 21/08/2023

Broke down 200 miles from home, recovered after 90 min, but then dump at a service station 11:15 at night, for another recovery firm to take me the rest of the way. 3 hours later, after numerous edtimates had been and gone, they still hadn't showed up. Rearranged in morning and again recovery firm didn't show up when they said they would. No one at Swinton cared or were prepared to sort it in a timely manner. Customer support team never called back as promised. Felt abandoned, powerless and trapped at services. Don't use, they're hopeless.

  • Speed of response

  • Customer service

  • Value For Money

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