Bad service

Start Rescue -
89.0% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Seadated's review of Start Rescue -

“Bad service ”


written by Seadated on 16/02/2023

Only used twice and never again. Poor service twice and no one knows what is happening. Start rescue takes the money, third party does the rescue. Told time of rescue and an hour later with no update still waiting , no one is sure what is happening. When recover driver did turn up the driver was complaining he had the wrong vehicle. When we eventually got to my drive he off load the car we had to try pushing it and had to get help from neighbour to push off the road ( still blocked other cars in). Driver was moaning that he had another 16 customers to see.

1. Once I report a breakdown I should not have to do their job by calling around
2. When a rescue time is sent to you you don’t except waiting for over a hour and half with no contact.
3. Recovery could have put vehicle on drive as room for 6 cars
4 I am disabled which I explained , but was expected to push a car , this was not taken into consideration especially as left in cold weather, which is not good for my health.

I have now joined the AA , yes it’s more expensive but reliable.

  • Speed of response

  • Customer service

  • Value For Money's Response to Seadated's Review

Written on: 25/02/2023

Hi, we are sorry to hear of your experience, this is not the level of service we endeavour to provide our customers, we are keen to investigate your experience, in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the team.

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Sjmcook's Response to Seadated's Review

Written on: 07/09/2023

Same experience for me. They left me standing on the side of the road for 3 hours and the Police had to arrange recovery. Absolute bunch of jokers to avoid at all cost!

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