Worst customer service ever!

4.6 / 5
90% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Omania's review of Start Rescue - www.startrescue.co.uk


“Worst customer service ever!”

Written on: 04/06/2021 by Omania (1 review written)

Our car broke down 31/05/21 6:50pm on the Motorway 2hours 1/2 hours away from home, luckily we were able to pull into a service station we immediately phoned the recovery (StartRescue) and waited 5 HOURS to be collected by Yorkshire Rescue. At least we were going home! So we thought.

Drove for 30mins, ended up in Doncaster (30mins out of the way) to be told we have to change recovery vehicles but 'don't worry the other recovery vehicle is on it's way, will be 10 mins or so' we waited 20 minutes until we phoned again and spoke to a man from Start Rescue to be told that they can't fins anyone to take us? Our current recovery vehicle was unable to take us all the way to Skegness as were his instructions from his boss from Yorkshire Recovery Vehicles. We got abandoned in Doncaster service station at 1am.

We was on the phone for over 30 mins, they wanted us to stay in a hotel, we was unable to as we both had work at 6am that morning. They could not find anyone to help us.

After been told repeatedly there's nothing more they can do we were left in Doncaster service station with our broken car for another hour, until finally they suggested us getting a taxi which was covered under the policy.

We had to leave our car in the car park and had to trust the nearby hotel with our car keys. We finally arrived home at 4am. We had broken down at 730pm!

I have NEVER received such appalling customer service from anyone before. To be left scared, abandoned and feeling so trapped so far away from home at 2am in the morning is absolutely disgusting. It had ruined the end to our holiday. There are no words to describe how this company has made us feel. Just awful.

  • Speed of response

  • Customer service

  • Value For Money

Startrescue.co.ukcustomerservices's Response to Omania's Review

Written on: 09/06/2021

Dear startrescue.co.uk customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

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