Broken down experience

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White217's review of Rescue My Car Breakdown Cover - www.rescuemycar.com

★☆☆☆☆

“Broken down experience”

Written on: 09/05/2022 by White217 (1 review written)

Do not buy breakdown cover with rescue my car until you have read my review. For about 6 years I have been a loyal customer mainly because of the price and me thinking national recovery means national recovery when it does NOT!
On Saturday 7th of may 2022 at around 19:15 I broke down in Lancashire around 240 miles away from my home in surrey. I had a coolant leak and was certain this would not be fixed at the road side as it was a big leak.
As I had national recovery, I thought I had nothing to worry about and I would get recovered home if it was not possible to fix at the roadside, But I had this wrong and that's when my problems started with this firm.
I called rescue my car explained the situation, she told me that even though I have national recovery it doesn't work like that, I was told that someone would attend and if it can't be fixed which I was certain it couldn't then it would only be recovered within 10 miles to the nearest garage and if it can't be fixed within 24 hours of a working day only then they may recover me home. It was Saturday evening with no garages open Sunday garages were closed and I would have to wait till Monday to be seen and that's when the 24 hours would start. I would have to pay for hotel out of my own pocket for the next 3 nights and only then they may recover me if the garage cannot fix it in 24 hours of the working day. After speaking to the advisor, I spoke with a senior member of staff. They couldn't careless off my situation even though I had purchased the top product they sold. I was in the middle off no where they were not willing to send a recovery driver unless I could tell them which garage within 10 miles I could go to. Me being unfamiliar with the area I was told to get off the phone and do a search of garages within 10 miles otherwise they will not send anyone to me, if I cannot name a garage close by I did ask for someone to be sent while I search online and then I could tell the driver but they said this is not possible.
Just because the price is cheap it's actually one of the most expensive breakdown covers if you have to make a claim, taking into account no national recovery is offered even though you pay for it and you will have to take it to a garage within 10 miles only and then pay for a hotel out of your own pocket, while parts are sourced and garages can check issues. I'm now with a very well known breakdown company yes it's slightly expensive but they recovered me all the way home no questions asked and had other benefits.
I guess you pay peanuts and you get monkeys.
Do Not purchase breakdown cover with this company you will regret it if you breakdown. Call handlers were unhelpful and made it clear they didn't care about my situation. I will never use this company ever again!
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