What a shame

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steveandthecats's review of LV= Britannia Rescue Breakdown Cover

★☆☆☆☆

“What a shame”

Written on: 17/08/2022 by steveandthecats (1 review written)

I joined Britannia Rescue through CSMA. I have been with them for over 20 years. They then changed to Boundless. CSMA had an interesting magazine, Boundless has a glossy thing full of adverts, I tried to tell them not to send it to me but they said I had to have it. They offered a good service, fast telephone answering, and was rescued a couple of time. No drama, they just did the job. For some reason they have not renewed automatically and sent me a letter asking me to contact them. I have tried, oh how I have tried. Waited the first time 20 minutes, the next 15 minutes, gave up today after 25 minutes. If they can't answer the phone to take money from me what is the chance they pick up the phone if I had a problem, sitting beside the road.
So I have joined the RAC, joined quickly without fuss.
20 years with the CSMA, my father before me and now because they can't employ enough staff to man the phones I'm off.

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