13.5 hour wait to attend

★★★☆☆
3.0 / 5
47.8% of users recommend this
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1951MacPherson's review of LV= Britannia Rescue Breakdown Cover

★☆☆☆☆

“13.5 hour wait to attend”

Written on: 11/09/2021 by 1951MacPherson (1 review written)

Got a puncture in Devon at 18:00. Time to get call answered 15-20 minutes. Call centre struggled to find address (of hol (common in Devon) so come to address, do not rely on phone. No one arrived. 3.5 hours later text got through to say rescue drivers (local) had not been able to get through to me by phone (no signal) and refused to come out again that evening. Was told by text someone would arrive the next day between 8:00 - 12:00. Texted to say this was not the service I paid for. Then promised to get someone out by around 8:00 am. person who arived was good. But refusing to come out in the evening is not acceptable.

  • Speed of response

  • Customer service

  • Value For Money

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