Incompetence

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Claire182's review of Green Flag Breakdown Cover

★☆☆☆☆

“Incompetence”

Written on: 10/01/2022 by Claire182 (1 review written)

Truly the worst, most incompetent and dangerous company we've ever had the misfortune of dealing with. We broke down in light snow with 3 young children in the back of the car (including a tiny toddler).
Immediately called Green Flag who checked our account and confirmed they would get someone out to us within the hour, and a text would follow within 5-10 minutes to give a better ETA - great.
Waited over half an hour and called back - was told the first people they'd tried "hadn't got the right type of vehicles to rescue us" (from less than 1cm of snow, just a few miles from several large towns). However they'd absolutely get someone else to come out very soon - no problem.
Called back 45 mins later as still had heard nothing, and the kids were getting anxious. Told the call was now with their "technical team" though they couldn't explain why, and they didn't have any contact with that team so couldn't get an update.
Waited another 30 mins and called back, now nearly 2 hours after the first call - assured someone would call us back shortly.
Waited 20 mins more and called back as now going dark and temperatures about to drop - told they "couldn't rescue us because their terms and conditions stated this was a safety hazard for their employees because of the <1cm snow, and therefore they were never able to come and help us." This after nearly 3 hours of waiting with young children. No solution offered, so I demanded to speak to a manager - several days later STILL waiting for that manager to call me. Had to rescue ourselves, at our own expense and with 3 little ones in tow.
Utterly incompetent, disgustingly uncaring and indifferent to their own customers, and worst of all with zero effort or any attempt to help.
DO NOT WASTE YOUR MONEY, GO WITH LITERALLY ANY OTHER COMPANY - you'd even be better off on your own.

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