Terrible break down cover

★★★★☆
4.4
87.0% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Church369's review of GEM Motoring Assist Breakdown Cover - motoringassist.com

“Terrible break down cover”

★☆☆☆☆

written by Church369 on 18/12/2023

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Terrible experience. I broke down on the M1 and called as the app wasn’t working. I had a flat tyre. I completed the form and awaited recovery. When the recovery agent arrived, he put my car on the trailer but said they hadn’t authorised recovery home, so I needed to await a call. An agent called to advise i only had cover for 10 miles onward towing home and id have to pay the extra 90 miles to get home, and this would cost around £220. It’s called premium cover and it says it offers onward travel but is worse than useless if it’s only for 10miles . My car was manufactured without a spare so I had no option but to pay them ! Please check your cover and be careful as their cover is dreadful. I would never recommend them now.. very poor service

  • Speed of response

  • Customer service

  • Value For Money

By Gem Motoring Assist

Written on: 27/12/2023

Dear GEM Motoring Assist member,
We were sorry to read that the service you received to your recent breakdown was not up to our usual high standards.
We would like to investigate this further, so if your complaint has not already been logged with Customer Services please contact them, using any of the contact options found on the ‘Contact Us’ section of our website.

Kind regards
The GEM Team

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