Excellent fast response

★★★★☆
4.4 / 5
86% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

DotC's review of GEM Motoring Assist Breakdown Cover

★★★★★

“Excellent fast response”

Written on: 01/11/2018 by DotC (1 review written)

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My car battery recently died whilst out with my frail 92 year old mother. I was impressed from the very beginning of my phone call to GEM as the first thing I heard was the estimated time it would take to answer my call, which was accurate. The phone operator could not have been more helpful and because I had my mother with me, the response was fast tracked. I was also given a lot of information about my situation. The company delegated to help us, GRS, was fantastic in terms of communication and very speedy response plus a very nice man who came to our assistance and got us underway. We were home in less than an hour after I made the initial call. Thoroughly satisfied with the whole experience! And my Reclaim was handled very quickly after submitting the claim form..!

  • Speed of response

  • Customer service

  • Value For Money

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