Emergency Assist Ltd Reviews - www.motorbreakdownrecovery.com
Summary
Note from Review Centre: Emergency Assist Ltd was previously known as 2Gether Motor Breakdown.
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“"Emergency" that's a laugh”
Written on: 11/07/2021
The 'emergency' in the title couldn't be more ironic. A shambles of a company which left me waiting for 4 hours. Initial ETA an hour, then another hour, then another hour... and so on. No indication that they wouldn't attempt to fix the vehicle and that they would simply tow me somewhere. They are simply tapping into a network of recovery vehicle companies. No accountability ("we can't control the third parties") A terrible breakdown experience only matched by the terrible customer service that… Read Full Review
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“Terrible breakdown company”
Written on: 29/01/2021 by epRobinson411 (1 review written)
I bought my car breakdown recovery contract about eight months ago. When my car broke down recently I called the number I had for them. It took more than 20 mins for them to answer the phone and when I explained my problem they told me to call a completely different number and that they could not transfer me. When I called that number it took 25mins for them to answer the phone and told me that it would take 90 mins for a breakdown mechanic to arrive. I was also told that if my car could not… Read Full Review
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“Awful company ”
Written on: 13/12/2020 by Jude0121 (1 review written)
Emergency Assist are not fit to call themselves a breakdown company... One experience of Emergency Assist was when I broke down with a flat battery because I had left my lights on -this was 10pm on a cold November night with 2 children in the car & an hr from home. When I phoned Emergency Assist it took me 20mins to get through- I thought I had the wrong number! The message on the phone line is not clear & you are left wondering if it’s the correct 24hr emergency breakdown number especially… Read Full Review
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2
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“Avoid Avoid Avoid”
Written on: 17/10/2020 by Elsal1955 (1 review written)
Beware, cannot call out again within 60 days, as this will occur a charge. Car would not start, recovery came and started car, told me what it was, part was replaced. Car would not start, roughly 2 weeks later, got told they will not come out with same problem, wanted payment of £125. Recovery could not start car and was towed home, 10minutes away. Recovery said what problem was, which was a complete different part of the car, which was confirmed by mechanic. Tried to get in touch with… Read Full Review
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3
0
“Car brokedown but they didn't assist????”
Written on: 07/10/2020 by exforces64 (3 reviews written)
Called them for the first time with 4 mths left of the (Premium!) policy. I said the car won't start and I suspect the fuel pump though I have a spare with me.' They refused to come out to sort but offered to take the car to a garage. They broke their own policy by not attending for an hour and have refused to refund the remaining cover. Oh dear, what a company!… Read Full Review
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“I had broken down and I called the breakdown number....”
Written on: 09/09/2020 by fayazkhatri (1 review written)
I had broken down and I called the breakdown number. Prior to this particular break down I had called them two days ago because the car wouldn't start (the car started working on its own after an hour so I cancelled the out). The second time I needed the emergency assist breakdown service was the following week. I called them and they started persecuting over the phone wanting proof, before they could send anyone out to recover they wanted proof that I had my car diagnosed which I did, but did… Read Full Review
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“Awful company to deal with”
Written on: 08/09/2020 by Kelvin432 (1 review written)
Notice that most decent reviews are based around the price and never having called for a breakdown. I used this company for a breakdown for the first time, slow, unprofessional. |Wanted to charge me as member of the public helped me out and fixed the vehicle. Wasted my money on a very poor substitute for breakdown cover… Read Full Review
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“Rubbish”
Written on: 21/08/2020 by 277McHugh (1 review written)
Took out cover in may 2020. The website had a problem and took out 2 payments and created 2 policies. Numerous very very long telephone calls over a long period of time and 1 of the policies was cancelled and a refund given. Or so we thought !! had a flat battery yesterday, phoned breakdown who eventually after 40 minutes said they had cancelled both policies and we were not covered. this company has been a nightmare from day one. glad they cancelled our policies, now we have engaged a proper… Read Full Review
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“No refund for using only 3 months of cover”
Written on: 17/08/2020
Due to a change in circumstance, i've sold my car, I called to cancel the policy and was told that there will be no refund as i've used the policy for a while. 25% of the term only! I can't find anything that says this in their T&C's! Also no documents were sent by email when i took out the cover. Be aware in case you have the same conditions… Read Full Review
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“Disgusting service. Still waiting early two hours. ”
Written on: 01/08/2020 by Yannieann (1 review written)
Absolutely disgusting customer service. Still waiting nearly 2 hours later! Two females with baby! Advisor put phone down on me after I waited 10 mins to even get through to them… Read Full Review
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“4 your wait”
Written on: 07/05/2020 by Ang1l03 (1 review written)
On two occasions we called out emergency assist. On both occasions we were left waiting for four hours. A terrible ordeal at their hands… Read Full Review
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“One Advisor in the whole call centre and the rudest”
Written on: 30/03/2020 by MrsLynfield (2 reviews written)
I called to renew my policy and was met with an arrogant advisor by the name of Sharna. At the start of the call she began rushing me and said she had other calls to attend to. The company said they will not automatically renew my policy- which they attempted to. I spoke to the manager who said she has opted me out of this. Sharna said she did not . I asked for Sharna to send an email to me stating that i will be opted out moving forward. She began argumentative and agitated and made threats to… Read Full Review
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“Diabolical customer service”
Written on: 17/03/2020 by CaroleA71 (1 review written)
I bought an annual policy through Groupon for my daughter. She never needed to use the policy. A year passes and I discover a direct debit has come out of my bank £40. I did not receive an email, they even suggested it probably went to spam but have not forwarded a copy as evidence of this. You have 14 days to cancel, I was a week over on discovery. I contacted them first to be told that as it was two weeks past inception date they would have to deduct £10 admin fee. After three weeks I heard… Read Full Review
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“Avoid at all costs.”
Written on: 28/11/2019 by mikebaker2471 (1 review written)
Been with them 2 years then needed them as my instrument cluster failed on my car so had no speedo rev counter fuel gauge etc. Called up and was told they would not come out as my car was driveable. Yes it was but I would be breaking the law. Cancelled my policy but told no refunds ever. Dont waste your money… Read Full Review
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“Very Disappointed ”
Written on: 20/07/2019 by TMC77 (1 review written)
I had need to call after a break down with my 2yr old and my 6yr old around 5pm. Call centre staff were amazing very friendly said all the right things. When local company arrived at 8.20pm he was rude, made me get up on trailer holding my 2yr old to get car seats out and did not help put them in the high cab. Got a mobile phone message and read it as he was driving around the roundabout. Made no attempt to diagnose or fix problem with the vehicle said "can't be bothered to fix it " to my… Read Full Review
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2
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“FIRST CLASS SERVICE”
Written on: 09/07/2019
Fantastic service and exceptional value for money, efficient and very prompt. I can't praise them enough. When making my initial call, it was answered speedily, and I was greeted by a lovely, very polite young lady. She was exceptionally quick to deal with my call In a professional, courteous manner. The breakdown chap arrived well within the guideline timeframe and, again extremely efficient, very polite and well mannered and I was up and running within no time. I am so very pleased I… Read Full Review
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1
1
“Comprehensive Cover at a Bargain Price ”
Written on: 17/06/2019 by Eamon62 (1 review written)
I originally purchased my car breakdown cover with Emergency Assist Ltd a year ago through a Wowcher offer and though I haven't had to call on their services I was more than happy to renew my membership for another year, the cover I have got is perfect for my motoring needs and is offered at a fantastic price, I would recommend them to friends and family as they are offering all aspects of cover required at a fantastic price!… Read Full Review
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“Terrible Company”
Written on: 14/06/2019 by Quinlaneb177 (1 review written)
Terrible Service and they dont even respond to complaints. Rude condescending staff… Read Full Review
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3
1
“Excellent help”
Written on: 13/06/2019 by BradynMassey (1 review written)
I wanted to renew my policy but the address was incorrect. Called and told to renew at old address then let them know I had renewed with my new address. It was easy to renew and the update of address was done immediately. Very cheap broadside assistance… Read Full Review
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“My assist”
Written on: 13/06/2019
I hope the next time I break down you will respond much quicker on the phone… Read Full Review
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2
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