Emergency Assist Ltd Reviews - www.motorbreakdownrecovery.com

★★★★☆
4.2 / 5
85% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Summary

Note from Review Centre: Emergency Assist Ltd was previously known as 2Gether Motor Breakdown.

Media Gallery for Emergency Assist Ltd - www.motorbreakdownrecovery.com

Emergency Assist Ltd - www.motorbreakdownrecovery.com
Emergency Assist Ltd - www.motorbreakdownrecovery.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“I had broken down and I called the breakdown number....”

Written on: 09/09/2020 by fayazkhatri (1 review written)

I had broken down and I called the breakdown number. Prior to this particular break down I had called them two days ago because the car wouldn't start (the car started working on its own after an hour so I cancelled the out). The second time I needed the emergency assist breakdown service was the following week. I called them and they started persecuting over the phone wanting proof, before they could send anyone out to recover they wanted proof that I had my car diagnosed which I did, but did… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful company to deal with”

Written on: 08/09/2020 by Kelvin432 (1 review written)

Notice that most decent reviews are based around the price and never having called for a breakdown. I used this company for a breakdown for the first time, slow, unprofessional. |Wanted to charge me as member of the public helped me out and fixed the vehicle. Wasted my money on a very poor substitute for breakdown cover… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish”

Written on: 21/08/2020 by 277McHugh (1 review written)

Took out cover in may 2020. The website had a problem and took out 2 payments and created 2 policies. Numerous very very long telephone calls over a long period of time and 1 of the policies was cancelled and a refund given. Or so we thought !! had a flat battery yesterday, phoned breakdown who eventually after 40 minutes said they had cancelled both policies and we were not covered. this company has been a nightmare from day one. glad they cancelled our policies, now we have engaged a proper… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“No refund for using only 3 months of cover”

Written on: 17/08/2020

Due to a change in circumstance, i've sold my car, I called to cancel the policy and was told that there will be no refund as i've used the policy for a while. 25% of the term only! I can't find anything that says this in their T&C's! Also no documents were sent by email when i took out the cover. Be aware in case you have the same conditions… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting service. Still waiting early two hours. ”

Written on: 01/08/2020 by Yannieann (1 review written)

Absolutely disgusting customer service. Still waiting nearly 2 hours later! Two females with baby! Advisor put phone down on me after I waited 10 mins to even get through to them… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“4 your wait”

Written on: 07/05/2020 by Ang1l03 (1 review written)

On two occasions we called out emergency assist. On both occasions we were left waiting for four hours. A terrible ordeal at their hands… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“One Advisor in the whole call centre and the rudest”

Written on: 30/03/2020 by MrsLynfield (2 reviews written)

I called to renew my policy and was met with an arrogant advisor by the name of Sharna. At the start of the call she began rushing me and said she had other calls to attend to. The company said they will not automatically renew my policy- which they attempted to. I spoke to the manager who said she has opted me out of this. Sharna said she did not . I asked for Sharna to send an email to me stating that i will be opted out moving forward. She began argumentative and agitated and made threats to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Diabolical customer service”

Written on: 17/03/2020 by CaroleA71 (1 review written)

I bought an annual policy through Groupon for my daughter. She never needed to use the policy. A year passes and I discover a direct debit has come out of my bank £40. I did not receive an email, they even suggested it probably went to spam but have not forwarded a copy as evidence of this. You have 14 days to cancel, I was a week over on discovery. I contacted them first to be told that as it was two weeks past inception date they would have to deduct £10 admin fee. After three weeks I heard… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all costs.”

Written on: 28/11/2019 by mikebaker2471 (1 review written)

Been with them 2 years then needed them as my instrument cluster failed on my car so had no speedo rev counter fuel gauge etc. Called up and was told they would not come out as my car was driveable. Yes it was but I would be breaking the law. Cancelled my policy but told no refunds ever. Dont waste your money… Read Full Review

Report this review
Was this review helpful? 1 0
★★☆☆☆

“Very Disappointed ”

Written on: 20/07/2019 by TMC77 (1 review written)

I had need to call after a break down with my 2yr old and my 6yr old around 5pm. Call centre staff were amazing very friendly said all the right things. When local company arrived at 8.20pm he was rude, made me get up on trailer holding my 2yr old to get car seats out and did not help put them in the high cab. Got a mobile phone message and read it as he was driving around the roundabout. Made no attempt to diagnose or fix problem with the vehicle said "can't be bothered to fix it " to my… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“FIRST CLASS SERVICE”

Written on: 09/07/2019

Fantastic service and exceptional value for money, efficient and very prompt. I can't praise them enough. When making my initial call, it was answered speedily, and I was greeted by a lovely, very polite young lady. She was exceptionally quick to deal with my call In a professional, courteous manner. The breakdown chap arrived well within the guideline timeframe and, again extremely efficient, very polite and well mannered and I was up and running within no time. I am so very pleased I… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Comprehensive Cover at a Bargain Price ”

Written on: 17/06/2019 by Eamon62 (1 review written)

I originally purchased my car breakdown cover with Emergency Assist Ltd a year ago through a Wowcher offer and though I haven't had to call on their services I was more than happy to renew my membership for another year, the cover I have got is perfect for my motoring needs and is offered at a fantastic price, I would recommend them to friends and family as they are offering all aspects of cover required at a fantastic price!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Terrible Company”

Written on: 14/06/2019 by Quinlaneb177 (1 review written)

Terrible Service and they dont even respond to complaints. Rude condescending staff… Read Full Review

Report this review
Was this review helpful? 3 1
★★★★☆

“Excellent help”

Written on: 13/06/2019 by BradynMassey (1 review written)

I wanted to renew my policy but the address was incorrect. Called and told to renew at old address then let them know I had renewed with my new address. It was easy to renew and the update of address was done immediately. Very cheap broadside assistance… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★☆

“My assist”

Written on: 13/06/2019

I hope the next time I break down you will respond much quicker on the phone… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“Great service, great price”

Written on: 13/06/2019 by sharonriley (1 review written)

Dont think that because this is so reasonably priced this breakdown company must be inferior to others They're Not! I have a Automatic Landrover Discovery 3 which suddenly died on me. I phoned Emergency Assist who came to my aid within a hour, he diagnosed a faulty alternator and took me and my car to the garage of my choice. I wouldn't have got better service with anyone else so before you spend £150 + with others, give EMERGENCY ASSIST a try. You wont be disappointed… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★☆

“First time buyer”

Written on: 12/06/2019

I only bought this today but my son has used you and had excellent service - so Mum was talked into it!… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“read the small print ”

Written on: 12/06/2019 by barleytony (1 review written)

a bit disappointed that as the small print says "we will choose whether or not to go out and rescue you or not if we decide not we will find someone to take the job on and you will pay them and you then submit their invoice to us and we will re emburse you in due course I for one do have enough funds out of my pension to pay for what could be a very major expence Old adage ..you get what you pay for This is how I read your terms and conditions… Read Full Review

Report this review
Was this review helpful? 3 0
★★★☆☆

“New policy”

Written on: 12/06/2019 by lenperry (1 review written)

After taking out a further breakdown policy with you on Saturday through Groupon although the payment was taken on Saturday, Groupon could not confirm this with me until Monday morning. Unfortunately Monday evening about 21.00 hrs I broke down on the M5 in Worcestershire after travelling 190 miles and around 35 miles from home. When I called for assistance, I was told that the 48hrs inception was from Monday morning and not Saturday when my money was taken for the policy. Your operative asked… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“car breakdowncover”

Written on: 12/06/2019 by Christian452 (1 review written)

I have had the cover for almost one year.Had not so far had to make a call out.One thing, it is value for money comparing to what it would have cost me with other breakdown services… Read Full Review

Report this review
Was this review helpful? 0 1
overview