"Emergency" that's a laugh

★★★★☆
4.1 / 5
85% of users recommend this
  • Speed of response

  • Customer service

  • Value For Money

Guest's review of Emergency Assist Ltd - www.motorbreakdownrecovery.com

★☆☆☆☆

“"Emergency" that's a laugh”

Written on: 11/07/2021

The 'emergency' in the title couldn't be more ironic. A shambles of a company which left me waiting for 4 hours. Initial ETA an hour, then another hour, then another hour... and so on. No indication that they wouldn't attempt to fix the vehicle and that they would simply tow me somewhere. They are simply tapping into a network of recovery vehicle companies. No accountability ("we can't control the third parties") A terrible breakdown experience only matched by the terrible customer service that followed. Don't make the mistake I did of thinking that a few quid saved against more reputable companies was worth it.

  • Speed of response

  • Customer service

  • Value For Money

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