Very Disappointed

★★★★☆
4.2 / 5
85% of users recommend this
  • Speed of response

  • Customer service

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TMC77's review of Emergency Assist Ltd - www.motorbreakdownrecovery.com

★★☆☆☆

“Very Disappointed ”

Written on: 20/07/2019 by TMC77 (1 review written)

I had need to call after a break down with my 2yr old and my 6yr old around 5pm. Call centre staff were amazing very friendly said all the right things. When local company arrived at 8.20pm he was rude, made me get up on trailer holding my 2yr old to get car seats out and did not help put them in the high cab. Got a mobile phone message and read it as he was driving around the roundabout. Made no attempt to diagnose or fix problem with the vehicle said "can't be bothered to fix it " to my neighbour. I emailed the complaint department email that same evening and have not heard anything since - no acknowledgemention of the issues or response to my email. I will never use this again I have gone to AA instead and would definitely not be recommending Assist to anyone, they have completely let me and my family down.

  • Speed of response

  • Customer service

  • Value For Money

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