Great value if you never need to call them!

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Andyhurren's review of AXA Assistance Breakdown Cover

★☆☆☆☆

“Great value if you never need to call them!”

Written on: 05/07/2021 by Andyhurren (1 review written)


Do not buy cover from this company or you will regret it. The price looks great, but there is a reason. The service is appalling. They farm out the jobs to multiple rescue operators with little on no coordination. If you are any sort of distance from home, you can expect to be ferried between motorway services by multiple rescue trucks.
My wife broke down on the A1, was dumped at Ferrybridge after a couple of hours and had to wait there for another 6 hours before being brought back to Durham. 11 and a half hours. The driver had a 2nd vehicle on the truck and was meant to drop that off first, but fortunately refused his controller, or it would have been another 2 hours!
The customer service person from the contractor said that Axa do this all the time. They takes the jobs on, then call around, trying to farm them out.
We will be cancelling our cover and going somewhere reputable. This company is a disgrace.

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