difficult to deal with

★★☆☆☆
1.5 / 5
14% of users recommend this
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186Long's review of Autoprotect - www.autoprotect.net

★☆☆☆☆

“difficult to deal with”

Written on: 13/05/2022 by 186Long (1 review written)

The roof on my BMWz4 stopped functioning so rang the claims number and eventually got through after listen to different menues and options and was told the claim would be covered and i got it booked in with my local BMW dealer who identified an issue with a Hall sensor and Auto protect agreed to pay for this. This did not fix the problem and and a new part was thought to be the problem at a cost of £500 but Auto Protect would not authorise the payment of this and asked the garage to contact me for approval and they would review it if it fixed the problem. The garage is having problems with them now as it has fixed the problem and i have rung and been placed on hold for 20 mins with nobody answering. Iam not surprised that they are getting such bad reviews

  • Speed of response

  • Customer service

  • Value For Money

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