AutoAid Breakdown Cover

AutoAid Breakdown Cover

User reviews
3.7

Customer Service

4.4

Quality of website

3.9

Speed of response

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AutoAid Breakdown Cover

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AutoAid Breakdown Cover
3.63 165 user reviews
558%
47%
32%
25%
126%
01%
3.7

Customer Service

4.4

Quality of website

3.9

Speed of response

3.9

Value For Money

User Reviews

Chris Deft
5

Customer Service

5

Value For Money

5

Quality of website

Very easy to set up

Very easy to set up and hope never to have to use
Alan & Alex Palmer
5

Customer Service

5

Speed of response

5

Value For Money

4

Quality of website

Breakdown

Always efficient, punctual, dedicated service. Much appreciated every time. Thank you.
Ben
1

Customer Service

1

Speed of response

1

Value For Money

1

Quality of website

Not Flexible

Mistakenly cancelled my breakdown cover on renewal day I assumed cover only covered cars up to 15 year old, I relished my mistake (included 15 years) Phoned customer service about 20minutes after my mistake .They informed me they could not reinstate my cover as it was to late, I could however take out a new policy at an additional cost, that meant me paying £25 cancellation fee which they charged me. I'm amazed that surely someone could have amended the mistake on their system as they take up to 14 days before they refund my payment less nearly £25 cancellation fee. Not impressed.
robbo403
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

Great Company

Used this company for a few years now. Had to use them for one breakdown I was in the middle of nowhere but they found me quickly and took my car and me home. Great Service Highly Recommend.
Richard
1

Customer Service

1

Speed of response

4

Value For Money

2

Quality of website

They never listen

Despite every time I have a contract with them, I always insist that they DO NOT do automatic renewal, they always do . I do not understand why this is such a constant battle with this firm. Automatic renewal should be optional and you should have to opt in for it. Of not an opt out should be made very easy, clear and simple.
Jonwilmot
5

Customer Service

4

Speed of response

4

Value For Money

Great fast easy communication when you get through.

I’ve given 4 instead of 5 stars purely because I’ve had to ring several No.s to speak to someone about renewing my policy. When I got through the communication was excellent
Andrea G
4

Customer Service

4

Speed of response

4

Value For Money

5

Quality of website

Good call centre staff

Just signed up for Autoaid, the agent who took the call was clearly spoken, polite and helpful. Can't give 5 stars yet as have only just signed up so don't know how good they will be in a crisis

IanMcK
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

Moved into 21c

They used run a paper based system, effective but clumsy. Now have much more modern interface with app etc. My payment card recently expired and payment not processed. Then process to setup new card was simple and they were quite gentle about letting me know there was an issue. Updated in seconds! Well done!
BigAlly
5

Customer Service

5

Speed of response

5

Value For Money

5

Quality of website

No fuss when trouble happens

The issue about these sort of insurance things is that you don't really know how they perform until trouble happens. If you have made a duff choice it's only then when you find out. Well, trouble in the form of a breakdown forty miles from home happened to me and the contact people and the guy attending couldn't have been better. The mechanic identified what the problem was and that he couldn't sort it, so the car went on the back of his truck and off we went home. I got home within two hours of my first contact with Autoaid. First class service. Thank you.
Jon Walker
4

Customer Service

4

Speed of response

5

Value For Money

4

Quality of website

More expensive to auto renew

Great value policy for myself and spouse, even with 16+ year old cars. My only complaint is making it cheaper to take out a new policy via Martins Money Saving Expert compared to Auto Renewing as a loyal customer.
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Q&A

Linsil

How easy and quick is the payback of monies paid out when recovered? Never used this type of recovery service before where you pay and claim back.

0
cathliddle

What happens if I don't have any money on me when I breakdown?

0
bellchris

How good is the Autoaid cover in Scotland?

0
AnneHoskins

I appreciate that their cover would apply both to me and my husband. Does this mean that 1) when we are out together and he is driving we would be covered? And 2) if he borrowed my car, which he does sometimes he would be covered? He does have his own car but says mine is easier to park in a multi-story car park. 

0
fdkjfrank

How do I join them online? 

0
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