Disappointing service

First and last time we called them out, instantly had no faith in the mechanic/recovery man when he starts tapping the engine with a large Philips screw driver. He eventually towed me home telling me it was a fuel pump, only to be told and fixed by my neighbour that it was a simple fuse found next to the engine and that should of been checked as a standard procedure! I decided to buy a new car and cancelled my policy as i was getting free breakdown for a year. I asked twice on the call will i receive my month payment back because it has just gone out the bank. I never received it! When i phoned to question this they said the cover was not getting cancelled until the month later!!!! why would i have breakdown for a car i no longer own! i would make that clear when cancelling. To me they got a FREE extra month off me! someone 'supposed' to have listened to the call, there email said 'customer service' did not say the money will go back in. So why did they not make this clear! surely you pay in advance for the month ahead for breakdown, i should receive that month back as i no longer needed, wanted or required breakdown. So why should i pay for breakdown when i was getting free with a new car? Amazing!