Worst. Ever. Service.

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★★☆☆☆
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Adriannas322's review of Admiral Breakdown Cover

“Worst. Ever. Service.”

★☆☆☆☆

written by Adriannas322 on 16/09/2017

My car broke down on the M40, with my wife and two year old son in the vehicle. Despite being made a 'prioirity' we were forced to wait on a verge by the side of the motorway for four and a half hours in the pouring rain. The reason? Because someone in the call centre had sent the recovery driver to the M4 instead. Even when this mistake was realised they refused to send someone to pick us up and take us to safety. Incompetence of the very highest order. And their call centre staff seemed concerned only with resolving the complaint by offering a pitiful sum of £36 to waive the fee to take us home. Avoid at all costs.

  • Speed of response

  • Customer service

  • Value For Money

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