Left stranded with kids on M25 for 4 hours!

You might be interested in my tweet and facebook post today. 

 Please do not lie and tell people (who are stranded on the motorway with their children) that you will assist them WITHIN the hour. It has been nearly 4 hours and after dozens of calls, you are STILL apparently on "your way".
Shameful and appalling service. 

After nearly 5 hours and £200 cost, my family are now home. 

We were insured by Admiral but I will be cancelling my policy as soon as possible and will NEVER renew with Admiral. They are terrible!  

My family with 2 young children were stranded on the M25 for 5 hours! The first few calls reassured us that a recovery vehicle would attend WITHIN the hour.  

I would like to know WHY it took Admiral approximately 5 hours and WHY we were lied to and persistently told on the phone (more than 13 calls were made) that a recovery vehicle should be there WITHIN the hour. 

This is disgusting service from Admiral. I will be tweeting, using facebook and alerting and discouraging ALL people in social media NOT to use Admiral.