PATHETIC SERVICE BY ADMIRAL & AA

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★★☆☆☆
1.8
From 17 reviews
18.0% of users recommend this

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Sethur's review of Admiral Breakdown Cover

“PATHETIC SERVICE BY ADMIRAL & AA”

★☆☆☆☆

written by Sethur on 29/09/2019

My vehicle had a breakdown in Reading city just 1 Mile away from my home.

I was made to wait on a road for almost 3 hours from 11 PM to 3 AM in the morning with no assistance
First time I called it took 10 Min for someone to pick and was prompted if I had taken cover before Sep 2019 or after (had no clue why) and then transferred to another line where I waited for 5 min to speak to an agent who can pick my complaint
I was made to wait in the road for 3 hours just to know that I had to fill 5 liters of Diesel to start my vehicle by a rescue team. :(
If the agent who picked my call had told me that is the issue I would have filled 5 more litters into my tank and went home.

Very poor support, Very poor communication and I was kept with no information for 2 hours and I had to call the support again to know that my rescue team was 20 min away at 2 AM in the morning :(

  • Speed of response

  • Customer service

  • Value For Money

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