Break down cover scam

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2.0 / 5
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Knights's review of AA Breakdown Cover

★☆☆☆☆

“Break down cover scam”

Written on: 27/01/2012 by Knights (1 review written)

We took out the breakdown and repair cover with the AA as we were sold the policy Assuring us that if our BMW broke down at any point they would pay the first £500 costs at an approved garage. Called out the AA who came to our home within 30 minutes. We called them as the oil management light came on and we heard a bang from
The bonnet. My husband removed the oil dipstick to check the oil and it was empty. The whole of one side inside the Bonnet was covered in oil. When the aa guy came out he topped up the oil and suggested the car go to a garage for inspection and investigation. The car was taken to a garage the following day and as my
Husband thought it was the head gasket that went, oil and water mixed. Surprise surprise the aa declined the claim and said the report stated the oil management light was on as the dipstick was not In place properly and oil had leaked as a consequence. If this is the case How can you drive a car with no oil and why would he suggest the car Needs investigating? The aa are now requesting That the garage open the car up at a cost of £150 with ourselves liable for the costs. With no reassurance from the aa that they will step in once they have seen the car. We cannot afford a £800 gasket bill hence the reason we have this cover and pay monthly anyway!!! So we are declining to pay £150 before we have reassurance from the aa. We have Been waiting for 48 hrs now to speak to a supervisor/manager still nothing. The car is in the garage untouched for 72hours. Days taken from work to deal with the cow boys, tens of £s spent on calling them
(to be cut off at times) and still nothing. The customer service guys couldn't care less, they have a cocky attitude once you confront them. These dell boys are quick to take your money but will not shell out a penny when you require their services!! Bunch of clowns!!!

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Dingding1's Response to Knights's Review

Written on: 12/06/2012

whine whine whine. Like a engine without oil (lol). Seriously, maybe you left the dip-stick out. Maybe it got blown out! Probably the oil light came on when the oil got low (not dry). The AA want to see if the garage thinks your car was driven with the light on, for too far, which would basically be negligence and your fault, causing the blown gasket. Or if the gasket failed 'normally' and was just a freak event. With a bit of luck, and if you treat the garage nicely, they will agree with your version, get to fix the car, and it only costs you the £300 difference from £500-800, as the £500 gets paid back by all us other AA members.
We all hate mistakes/accidents/bad luck that cost us money - but they happen. (I don't think the light came on first in your driveway, and nor did the AA?)

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