Warmflow Boiler Reviews

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Warmflow Boiler

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Latest Reviews

★☆☆☆☆

“Worst company ever ”

Written on: 06/09/2021 by Munoz259 (1 review written)

Worst company ever!! Nothing but bother with the boiler since it has been installed. Paid out so much money to keep the boiler running and it keeps breaking down, there hasn’t been a year the boiler has worked. Every single winter I am left with no hot water or heating and the customer service is absolutely shocking, they don’t care or want to help. Stay away from this company, nothing but a rip off!!! Should be ashamed of themselves… Read Full Review

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★☆☆☆☆

“Worst after sales Company ever”

Written on: 10/08/2021 by mervynwhitehead (1 review written)

A leak was noticed on the heat exchange on my Warmflow boiler in June 2021. The boiler was installed in October 2017 which made the heat exchange parts warranty of 5 years still valid. The problem was found to be a leaking gasket which was held in place by a cover plate and two 6ml stainless steel studs and nuts. My boiler technician who has serviced the boiler annually from new attempted to undo the nuts to release the gasket useing a small spanner with little or no pressure resulting in one… Read Full Review

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★☆☆☆☆

“AVOID - LIKE THE PLAGUE”

Written on: 08/03/2020 by SD60659 (1 review written)

The absolute worst boilers in the known universe, as they come as a company. I despise combi boilers (everything about them) at the best of times but this "warmflow" heap is by far the worst I've ever had to live with. Suddenly drops pressure for no apparent reason, DRINKS oil, photocell soots up far too frequently. Oh, and the best bit? They LEAK. I don't mean the pipework or unions, I mean the boiler ITSELF. I tore my house to bits when the boiler started steadily (and RAPIDLY) dropping… Read Full Review

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Gtd65's Response to SD60659's Review

Written on: 03/08/2020

I have to say I also concur, been like that since day one. Worst heap of sheet ever purchased. The only positive, is that it's fairly good on the juice but the amount of parts that have been replaced is ridiculous. Four others bought them locally - all had multiple issues.

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Sd60659's reply to Gtd65's Comment

Written on: 05/08/2020

Look anywhere other than TrustPilot and it's unanimous agreement on these boilers, and the company. TERRIBLE. Oddly enough mine is being taken out and thrown in the trash tomorrow morning! Being replaced by a proper boiler, from a reputable manufacturer and tomorrow can't come soon enough! It's a sad day when I'm excited about having a new boiler, but the reason I am is because this one will actually work!

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★☆☆☆☆

“Freezeflow boiler, not Warmflow!”

Written on: 13/11/2019 by BoDobson (1 review written)

After the boiler was installed a week ago, I am still waiting for it to actually work. Reading these reviews, I can only say that I agree, and that I have experienced many of the same issues. In mid-November, heating is not a luxury, but, rather, a necessity. The plumber has been wonderful, and is, if anything, even more disgusted with the lack of customer service than I am. I was promised 'an engineer in the area' would call me this afternoon and visit this afternoon, but, naturally, no such… Read Full Review

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★☆☆☆☆

“DO NOT BUY A WARMFLOW BOILER!!!”

Written on: 03/03/2019 by Willoughbykt316 (1 review written)

I had a WARMFLOW boiler and brand new central heating system installed in autumn 2010. Had to have heating engineers out regularly as we had several problems with the heating not coming on as scheduled, pressure dropping for no apparent reason then in 2015 - 5 years and 2 months after the boiler was installed, having been professionally serviced regularly, and 2 months after the warranty ran out the boiler gave up completely. The guy that installed it spoke to WARMFLOW over the phone, at first… Read Full Review

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★☆☆☆☆

“Worst boiler ever - frustrating service and ongoing...”

Written on: 06/02/2019 by Kirby34 (1 review written)

Been reading previous reviews and am in complete agreement. Have 6 year old boiler and have experienced problems with leaks, pressure drop, nearly everything replaced and boiling a kettle to have a decent bath. Been contacting Warmflow frequently and told each time to get plumber to phone them when working on the boiler, have done this and still no decent boiler. Wish I had never got it installed, as plumber now recommending I replace the boiler !! Each time I contact Warmflow told there is no… Read Full Review

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★☆☆☆☆

“BUYER BEWARE”

Written on: 08/09/2018 by Lanceg155 (1 review written)

IM IN THE OIL BUSINESS AND FEEL THAT WARMFLOW BOILERS AND CUSTOMER SERVICE IS DREADFUL!! JUST CHURNING OUT CONSTANT POOR QUALITY. IF YOU LIKE LEAKS, RUST AND PREMATURE FAILURE OF THE WATER JACKETS THEIR THE PEOPLE ! IF THEY ADDRESSED THERE CONSTANT BASIC FAULTS THEY COULD BE DECENT BOILERS BUT DONT! CAN ONLY THINK IN IRELAND CUSTOMERD DONT EXPECT VERY MUCH ? IN ENGLAND WE DO ! THERES A SIMPLE LIST OF QUALITY FIRST IS WORCESTER THEN ALL BETWEEN DOWN TO WARMFLOW. SURPRISED THERE STILL IN… Read Full Review

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Concultant's Comment

Written on: 17/01/2019

Ive installed over 500 warmflow boilers in the last 10 years and not has a single one leak. I've seen Worcester, Grant, Firebird and warmflow boilers leak prematurely but these were all Obiously fitted by idiots, probably gas engineers that dont know how to size a boiler because gas boilers are modulating and you dont need a brain to fit them.
Warmflow customer service are second to none, covering warranty calls that are installer error not product fault over and over again.

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Sd60659's Comment

Written on: 05/08/2020

No, you haven't. There is no possible way that any of that is true. If you'd used smaller numbers it might be slightly more believable but 500+ without a single problem EVER? No one is going to believe you. Nice try though, Warmflow.

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★☆☆☆☆

“Dreadful customer service ”

Written on: 19/06/2018 by Kylek461 (1 review written)

The combi boiler was working well with no complaints,then with its first birthday coming up I opened the door to get the service record and discovered a couple of leaks aroun the flo switch pipe work.As it was only 53 weeks old I phoned customer care to arrange a engineer to call to fix the problem and was astonished to be told all they were prepared todo was send out replacement washers as the service was one week overdue and my own service engineer could fix it. By the letter of the warranty… Read Full Review

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★☆☆☆☆

“Warm flow combo boiler failure”

Written on: 20/08/2017 by AdolfoMcGarry112 (1 review written)

A totally frustrating experience from this company A brand new combo boiler that looses pressure very regularly resulting in us having to run outside to re set the pressure.This has happened since the installation. Warm flow take no blame whatsoever and insist it's the plumbing at fault....dirt in the line! I really wish I'd done my research before going ahead as I've heard so many people who've had such a bad experience with these boilers and then subsequent customer care just doesn't exist… Read Full Review

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★☆☆☆☆

“10 years of problems”

Written on: 25/04/2017 by Snowwhitesnow (1 review written)

Worst combi boiler I've ever had. I must have had 6 different plumbers try to fix it with no luck, it just limps along after every service or repair. I'm finally replacing it but certainly not with a Warmflow No reply to complaint sent to their HQ after numerous problems, even sent letter by registered post to make sure they got it! Hopeless :-(… Read Full Review

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★☆☆☆☆

“Don't touch them”

Written on: 07/08/2016 by davewales1 (1 review written)

I bought a Warmflow oil combi 6 years ago and have had trouble with it regularly. When I spoke to Warmflow they said that unless the boiler was the problem then it would cost me £150. How would I know if the boiler was at fault without an engineer visiting which each time I did have a local man attend. And it was the boiler at fault. I have now had another boiler fitted of another make which is so much better I wish I had never heard of Warmflow… Read Full Review

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★☆☆☆☆

“Poor all round”

Written on: 10/04/2015 by Paulxj (15 reviews written)

We replaced our old oil fired boiler with a warmflow boiler 6 years ago. It has never run longer than 6 months, and sometimes far less without it requiring repair. This has been very frustrating when you want a shower before work and the boiler has failed yet again, together with no heating in winter. I eventually e-mailed Warmflow with the boiler details to see if the serial number identified any known problems, pointing out some of the issues we had had with it over the years. Warmflow never… Read Full Review

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Snowwhitesnow's Response to Paulxj's Review

Written on: 25/04/2017

Same here, no reply to complaint sent to their HQ after numerous problems, even sent letter by registered post to make sure they got it!. I must have had 6 different plumbers try to fix it with no luck, it just limps along after every service or repair. I'm finally replacing it but certainly not with a Warmflow!!

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Paulxj's reply to Snowwhitesnow's Comment

Written on: 26/04/2017

Warmflow should be ashamed of their after sales service. If I was reading this and looking at buying a warmflow boiler I would certainly think twice. Then I would reach a conclusion and not buy one as it is not worth the risk.
I replaced mine with a Worcester boiler and for 2 years it has never missed a beat.

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Dawnbrown1's Response to Paulxj's Review

Written on: 18/05/2021

the same as happened to us we have had ours for seven years and within that first year things started to go wrong. our regular plumber gave up on us as there was so many leaks and issues with it. it gave up again last Friday so we got out yet another plumber who fixed leaks but then could not fire it up! we are constantly having to run out and fire the boiler up daily and this is something that has been going on for the duration of the time we have had it! As so many people are unhappy and having problems can we the consumer people not step in and get us refunds

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