BED BUGS AND TERRIBLE ORGANIZATION

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ClarkPugh's review of Seafarer Cruising & Sailing Holidays - www.seafarersailing.co.uk

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“BED BUGS AND TERRIBLE ORGANIZATION”

Written on: 31/10/2020 by ClarkPugh (1 review written)

We booked our sailing tour to the Cyclades islands in September through an Italian supplier. Not only our holiday was ruined, but the customer service was ridiculous, and we never got reimbursed. AVOID AT ALL COSTS!!
DISORGANIZED
In short, the Italian website was not aligned with Seafarersailing.co.uk. While we were promised a specific tour, passengers who booked directly through them were told that the tour would include one new island per day, with no guarantee of which one. This already messed up our plans on what to visit… This was the first sign of general disorganization and misalignment with their official vendors. Also, the snorkeling advertised on their site was canceled due to COVID19, with no notice.
BED BUGS
Me and my wife both had bed bugs bites after our first night on the boat. We were not initially sure, but after our third day, when the number of marks increased, we contacted a doctor. The doctor clearly identified the red, swollen, triangular-shaped bites and strongly advised us to quit the sailing tour. We could easily confirm through previous footage that these bite marks were not present on our body before sailing. We were told that this was impossible because “the crew thoroughly sanitized and cleaned the boat before our arrival for COVID19 issues”. But this does not mean that they killed any bed bug since they hide in seams and wood and require a different treatment (fumigation). We had to thoroughly disinfect EVERYTHING once at home... The crew did not believe us and unprofessionally dismissed our claims, saying they believed this was just an excuse for us to leave the cruise, because we did not like it. Because of this, we really doubt any check was performed. We understand the surprise about the situation, but it is not unheard of that bed bugs can be found on boats with different guests every week.
After we reported this to the managing director at seafarer, he also dismissed our claims since in 25 years he had never heard of such problems. However, funnily enough, he also added “Nonetheless, to be 110% sure, they have been instructed to carry out the appropriate remedial actions, just in case.” Even after saying this, they categorically refused to reimburse not even a part of our trip.
This all led us to have to reschedule our holiday, pay a whole new set of hotels and lose 2000 euro. We find unacceptable that a company which should value the health and safety of their passengers would put so little effort in such situations!!!

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