Penylan country lodhe zero stars

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Malaki666's review of Penylan Country Lodge, Chepstow


“Penylan country lodhe zero stars”

written by Malaki666 on 30/08/2021

Had hired freedom field as i regularily did for my boys, they changed the rules half way through after getting to the gate and finding it locked once to saying i had to sign in, ok no problem i did this always picked up after my dogs rang through to reception if no bucket to pick poop up with, even found other peoples dog poop and sometimes picked that up too, yesterday i wasnt well ( havent been for a while) and was told by reception gate was open got there gate was closed so sent hubby round to reception then seen a member if staff other side of field so called hubby back thinking they were coming to unlock gate, no they were not, staff member looked at me with the excited dogs and walked away well this made me cross especially as my health is bad, i turn around and the owner is walking towards me with attitude " whats going on" all i said was " your staff told me gate was open and it isnt and then another member of staff came to other gate and stared at me and walked away said that wasnt good for business" he then proceeded ti shout and swear and said " you aint using the field get your f dogs back in your car and come get a refund" this left me shocked and upset, so i sent my husband in the shop to get the refund, who said to him " i hope you are happy now you have made my wife cry" the owner proceeded to shout at my husband and tried to push him out the shop shouting at him and saying get the f out of my shop, this is not proffessional at all i have used penylan for a few years for boarding, for grooming hiring the freedom field and have always been happy with their service, i wont EVER use penylan again to speak to a customer that way when all it needed was an apology and for his staff to have better communication between each other in the first place then it wouldnt have happened but the person who was unproffeasional and RUDE was the OWNER i will take my dogs and cats elsewhere and i warn others to be careful of the owner. Me nor my husband swore or shouted at him until he did at us then tempers flared , its made me feel very unwell as im in poor health since catching covid in march 2020 i did not need that type of treatment

  • monmouthshire


  • Other (ie pet sitting)

    Type of Accomodation

  • Value For Money

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