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114Bender's review of Lanchester Pet Resort, Durham

★★☆☆☆

“Read before considering here for your pet”

written by 114Bender on 06/12/2022

The fact that you cannot leave any reviews of this place on Facebook says it all. They have a private group for those who leave their pets with them and that's it. No page to leave reviews. Which makes you wonder, why?

I'm keeping myself anonymous because of the attitude of the main owner and for fear of backlash from her.

I know other people who have used these kennels and have had similar complaints.

The attitude from the main owner (unable to name her due to website policy) is terrible. She makes you feel like an inconvenience for wanting to leave your pet with her. Very strict times to leave and pick up your pet. I understand this is because they're busy but again, she makes you feel like a naughty child for asking for some flexibility or if you arrive when they expected you at a different time, even though its open between 10-12 pm and then 4pm-5:30pm for drop offs/pick ups.

She also says you've said things when you haven't. For example, "you said you would pick her up at 11am" when you never said that at all!

I took my girl for a walk after collecting her from the kennels. She had 3-4 wees in the space of 15 minutes which suggests she had not been let out for a pee at all during the afternoon before we collected her.

My friend left her dogs here a few weeks back. Again, the main owner upset my friend by making personal comments about her! So rude. Again, I will not go into detail about this, so to keep my friend anonymous too.

Another friend left her cat here a while ago and said they have never returned due to how they made her feel and the comments made about her cat who was nothing how they described her.

There is more I could say but this would no doubt identify me and my pet and I wouldn't put it past the owners to try and sue me/seek revenge, even though I am well within my right to leave this review because its honest.

No doubt they will reply to this, and you'll see for yourselves the attitude is apparent from how will reply.

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